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  • Urgent: Contributions failing with old and new installs
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Author Topic: Urgent: Contributions failing with old and new installs  (Read 1382 times)

corster

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Urgent: Contributions failing with old and new installs
September 06, 2011, 09:59:04 am
We had a Test environment we built our new site on.  We used that instance as our live site (when we launched the new site).  To launch the site, we simple pointed the domain to the Joomla root.  We then updated all Full URL paths to reflect the new domain.  We went from http://test.corvair.org/joomla to http://www.corvair.org.

The one, and only, side effect that we have noticed is that the payment processor for the front end stopped working.  It does still work in the backend.

We had one of the prefered programmers look at this issue, but he couldn't make heads or tails of this.  So, we create a new install of J1.7 and the latest CiviCRM.  It still doesn't work.

The only deviation from a normal installation we did was not to install the 'jos_' tables.  They contained references to all the addons we installed.


Can someone please assist us?

Curtis Henken
Curtis

Hershel

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Re: Urgent: Contributions failing with old and new installs
September 06, 2011, 11:44:15 am
You made a fresh install of Joomla and CiviCRM in a fresh database in the root of your site and it failed? Are you certain all settings are set correctly?
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HarryJ

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Re: Urgent: Contributions failing with old and new installs
September 06, 2011, 12:15:53 pm
We did a fresh install of J! 1.7 and Civicrm 4.0.5 on a development site. We changed the URLs a couple of weeks ago, so I restored the civicrm tables on the date before the change as instructed on here:

http://wiki.civicrm.org/confluence/display/CRMDOC40/Moving+an+Existing+Installation+to+a+New+Server+or+Location

Note: I did not restore the jos_ tables, just the civicrm tables. I then exported the the J! users from the live site and imported them. The contribution page we are having difficulty with is for member's dues. The 'Contribution Amounts' tab is disabled. The processor we use is Elavon.

When I create a new contribution page for donations (not dues) the 'Contribution Amounts' is enabled and the donations are processed correctly.

The error we get is: Payment Processor Error message: 9010:Error: [6042 Invalid Request Format XML request is not well-formed or request is incomplete.] - from payment processor

--H

Hershel

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Re: Urgent: Contributions failing with old and new installs
September 06, 2011, 12:17:49 pm
Hmmm. You also removed all files in <joomla-root>/media/civicrm/templates_c/ ?

And you ran

Code: [Select]
UPDATE `civicrm_domain` SET `config_backend`=NULL ;
in MySQL?
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HarryJ

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Re: Urgent: Contributions failing with old and new installs
September 06, 2011, 12:49:50 pm
There were a lot of directories in <joomla-root>/media/civicrm/templates_c/ , but only one file in media/civicrm/templates_c/ConfigAndLog: Config.IDS.ini. Initially, I removed that file, but either Joomla or Civicrm complained, so I moved it back.

--H

Hershel

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Re: Urgent: Contributions failing with old and new installs
September 06, 2011, 01:09:43 pm
Hmm, you should alway be able to delete everything in templates_c safely. I would suggest doing that--delete everything and also run

Code: [Select]
UPDATE `civicrm_domain` SET `config_backend`=NULL ;
in MySQL at the same time, and then load a CiviCRM page.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

HarryJ

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Re: Urgent: Contributions failing with old and new installs
September 06, 2011, 01:43:17 pm
I did as you instructed. Removed everything from <joomla-root>/media/civicrm/templates_c/. Set config_backend in civicrm_domain to NULL. Test drive the membership contribution page: Same error.

--H

HarryJ

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Re: Urgent: Contributions failing with old and new installs
September 09, 2011, 02:49:52 pm
We believe there is a bug using a contribution page and Elavon processor.

We did another fresh install of J! 1.7 and Civicrm 4.0.5 on a development site. I added the member types we need and two members to test with. Setup the contribution page and tried to test-drive a contribution. Got the same error: 'Payment Processor Error message: 9010:Error: [6042 Invalid Request Format XML request is not well-formed or request is incomplete.] - from payment processor'

What do we do now? Thanks in advance.

--H

Donald Lobo

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Re: Urgent: Contributions failing with old and new installs
September 09, 2011, 05:07:22 pm

elavon is a contributed payment processor. U'll need to contact the maintainer (eileen) and see if she can take a look at it and/or hire someone to debug and patch it. If you do fix it, please contribute your changes back so others can benefit

lobo
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HarryJ

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Re: Urgent: Contributions failing with old and new installs [Solved]
September 20, 2011, 08:24:31 am
Quote from: Donald Lobo on September 09, 2011, 05:07:22 pm

elavon is a contributed payment processor. U'll need to contact the maintainer (eileen) and see if she can take a look at it.

I did contact Eileen. She showed me how to redirect the XML to a file. When I looked at the XML, I noticed that it sends the Contribution Page title to the processor. Our Contribution Page had an ampersand in it and I thought that may be a problem. Sure enough, when I replaced the ampersand with 'and' the Contribution Page processed correctly without errors.

Many thanks to Lobo, Eileen, and Hershel for their help.

--H
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  • Urgent: Contributions failing with old and new installs

This forum was archived on 2017-11-26.