CiviCRM Community Forums (archive)

Just realised that having the 'how to pay later' instructions on the Confirmation screen may be an unnecessary distraction to people and may result in some of the 'incompleted' memberships clients complain about.

Is there any advantage to having it here, where you potentially cause people to head off and make the bank transfer rather than hitting the CONTINUE button?

Users get this Pay Later info on the Thank You page, and in an email if one is set to be sent.

Surprisingly I have answered both my questions. 

So for the 'don't show payment details on the Confirm Screen' - if this seems like a good move to others - I am suggesting that in Core we replace lines 48-49 in /CRM/Contribute/Form/Contribution/Confirm.tpl

    {if $is_pay_later}
        <div class="bold pay_later_receipt-section">{$pay_later_receipt}</div>

with

    {if $is_pay_later}
        <div class="bold pay_later_receipt-section">{ts}Payment instructions can be found on the next screen{/ts}</div>

And if it helps anyone else (though this is a less generic solution), to 'replace the payment instructions on the Thank You page' because we want to do prettier instructions in the body I replaced lines 54-55 in /custom_templates/CRM/Contribute/Form/Contribution/ThankYou.tpl

          {if $is_pay_later}
        <div class="bold">{ts}{$pay_later_receipt}{/ts}</div>

with

          {if $is_pay_later}
        <div class="bold">{ts}Please pay promptly. Payment instructions have been emailed to you{/ts}</div>

I realise the above only works because email invoice/receipts are being sent in this case!