CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • GMAIL Failed to connect to the server: imap gmail com:993.
Pages: [1]

Author Topic: GMAIL Failed to connect to the server: imap gmail com:993.  (Read 10904 times)

pennerg

  • I’m new here
  • *
  • Posts: 7
  • Karma: 0
  • CiviCRM version: 4
  • CMS version: Drupal
  • MySQL version: 10
  • PHP version: 10
GMAIL Failed to connect to the server: imap gmail com:993.
September 11, 2011, 08:37:26 am
 I am trying to connect to the gmail account and it fails with errors.  i have searched the forums and tried different things but can not seem to resolve the problem.  I do not have SSL access to this server.  I contacted the ISP and the said they opened port 993.  I also tried this on a localhosted demo server and had the same errors.

Are there some other settings that are dependent on this?  I am not sure what I am missing.  I should be simple but clearly i am missing something.


URL

domain/sites/all/modules/civicrm/bin/EmailProcessor.php?name=username&pass=password&key=your_site_install_key

Error Message

Sorry. A non-recoverable error has occurred.
Could not connect to MailStore

Error message:

An error occurred while sending or receiving mail. Failed to connect to the server: imap gmail com:993. 


Settings

    Server: imap.gmail.com
    Username: username @ gmail . com
    Password: password
    localport: username+
    email domain: gmail.com
    Return-Path: left blank
    Protocal: imap
    Source: left blank
    Use SSL: Yes
    Used for: Bounce processing

bnluce

  • I’m new here
  • *
  • Posts: 1
  • Karma: 0
    • luceworks.com
  • CiviCRM version: 4.0
  • CMS version: Drupal 7
  • MySQL version: 5.1.58-community-log
  • PHP version: 5.2.17
Re: GMAIL Failed to connect to the server: imap gmail com:993.
October 15, 2011, 10:30:14 am
I've got the same problem. I'm on Bluehost, so don't have the VERP or Catch-All options for handling bounce and auto-processing. I've set up email accounts on Gmail and set filters there to ensure mail ends up in the INBOX and not in the Spam folder. But when testing using the direct method (domain/sites/all/modules/civicrm/bin/EmailProcessor.php?name=username&pass=password&key=your_site_install_key), I get the same error message you've gotten.

Under Gmail settings it says to use port 465 when using SSL. I haven't yet found a way to specify a port in CiviCRM. It seems like doing that could fix the problem.

Any luck resolving this issue?

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: GMAIL Failed to connect to the server: imap gmail com:993.
October 15, 2011, 12:36:31 pm

check:

http://www.emailaddressmanager.com/tips/mail-servers.html

Most likely you cannot connect to port 993 from your server (some hosting providers block access to various ports). I would try a:

% telnet imap.gmail.com 993

and see if that works

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • GMAIL Failed to connect to the server: imap gmail com:993.

This forum was archived on 2017-11-26.