Author Topic: Validation error SMTP (Read 1387 times)

aspagarino · September 12, 2011, 12:22:59 pm

I am getting this validation error (similar to the one posted before in this forum):

    An error occurred when CiviCRM attempted to send an email (via SMTP). If you received this error after submitting on online contribution or event registration - the transaction was completed, but we were unable to send the email receipt.

    The mail library returned the following error message:
    authentication failure [SMTP: Authentication failed. (code: 221, response: sh.uas.coop closing connection. Have a wonderful day.)]

    This is probably related to a problem in your Outbound Email Settings (Administer CiviCRM » Global Settings » Outbound Email), OR the FROM email address specifically configured for your contribution page or event. Possible causes are:

        * Your SMTP Username or Password are incorrect.
        * Your SMTP Server (machine) name is incorrect.
        * You need to use a Port other than the default port 25 in your environment.
        * Your SMTP server is just not responding right now (it is down for some reason).
        * The FROM Email Address configured for this feature may not be a valid sender based on your email service provider rules.

I did follow the instructions from the SMTP installation http://civismtp.uas.coop/drupal/node/1, the testings from the account are OK

Code: [Select]

    * Civimail User Check : successfully authenticated.
    * SMTP Authorization Check : SMTP Authorization Succeeded! This proves that the SMTP server is up and that the SMTP Authorization is working with the SMTP username and SMTP password you have entered.
    * Email Domain Check : The MX records for newsletter.energycenter.org are correctly configured
    * SMTP Account settings updated for CCSE

I have Joomla installed and the two civicrm.settings.php DOES NOT have any smtp settings (Joomla 1.5.22 and Civicrm 3.1). When I did the SMTP account settings according to STEP 7 from Administer CiviCRM -> Global Settings -> Outbound Email, I get an email with the message "SMTP settings are correct.", however when I test a countribution I get the smtp error message above.

Am I missing something else... I believe that there is a library missing but how can I check for that on a Joomla install?

alleyla · September 12, 2011, 06:50:14 pm

Hi Andres,

Please try sending a test mailing to just a small group of contacts.

If that doesn't work and you have CCRM 2.2+ make sure in step 6 of CiviSMTP Account Set up to check "Default Option?". There were some versions of CCRM where not checking that would cause problems.

https://civismtp.uas.coop/drupal/node/1

If a test mailing works then this is a problem with the contribution page setup and likely the receipt From name, email address, cc or bcc is the cause:

The FROM Email Address configured for this feature may not be a valid sender based on your email service provider rules.

Additionally check these forum posts:

http://forum.civicrm.org/index.php?topic=14790.0

http://forum.civicrm.org/index.php?topic=3580.msg15897#msg15897

and

http://forum.civicrm.org/index.php?topic=10746.0

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Author Topic: Validation error SMTP (Read 1387 times)

aspagarino

Validation error SMTP

alleyla

Re: Validation error SMTP