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  • Cannot access CiviMail > New Mailing....
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Author Topic: Cannot access CiviMail > New Mailing....  (Read 1298 times)

TheEdge

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Cannot access CiviMail > New Mailing....
September 14, 2011, 03:06:38 am
G'Day,

- CiviCRM: 4.0.5
- Joomla!: 1.7.0

I am part of the SuperUsers group but whenever I attempt to access CiviMail > New Mailing I get the following error:

Joomla!
CiviCRM-001 - An error has occurred.

All other CiviMail menu options I am able to access without a problem. This looks like a permissions error, but the permissions look correct. See attached. How do I diagnose this?

All help and pointers greatly appreciated. I am on a deadline so I need to get this sorted soon.

Donald Lobo

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Re: Cannot access CiviMail > New Mailing....
September 14, 2011, 01:00:14 pm

the error is thrown here: CRM/Core/Error.php (search for CiviCRM-001)

might want to put a backtrace there, and see whos throwing the error, thereby pointing you to the problem and hopefully the solution

lobo
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TheEdge

  • I post occasionally
  • **
  • Posts: 63
  • Karma: 0
  • CiviCRM version: 4.5.0
  • CMS version: Joomla 3.3.4
  • MySQL version: 5.6.17
  • PHP version: 5.4.32
Re: Cannot access CiviMail > New Mailing....
September 14, 2011, 04:49:44 pm
What is the best way to add a back trace?

Donald Lobo

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Re: Cannot access CiviMail > New Mailing....
September 14, 2011, 05:01:29 pm

Code: [Select]
require_once 'CRM/Core/Error.php';
CRM_Core_Error::backtrace( );

lobo
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TheEdge

  • I post occasionally
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  • Posts: 63
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  • CiviCRM version: 4.5.0
  • CMS version: Joomla 3.3.4
  • MySQL version: 5.6.17
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Re: Cannot access CiviMail > New Mailing....
September 16, 2011, 10:07:18 pm
Hi Lobo,

Here is the stack trace..... Hopefully you can work out what is wrong. If you need any other debug information let me know and I will generate it for you:

Code: [Select]
Call stack
# Function Location
1 JAdministrator->dispatch() <removed_for_privacya>/public_html/administrator/index.php:47
2 JComponentHelper::renderComponent() <removed_for_privacya>/public_html/administrator/includes/application.php:153
3 require_once() <removed_for_privacya>/public_html/libraries/joomla/application/component/helper.php:156
4 civicrm_invoke() <removed_for_privacya>/public_html/administrator/components/com_civicrm/admin.civicrm.php:45
5 CRM_Core_Invoke::invoke() <removed_for_privacya>/public_html/administrator/components/com_civicrm/admin.civicrm.php:85
6 CRM_Core_Controller->run() <removed_for_privacya>/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php:224
7 HTML_QuickForm_Page->handle() <removed_for_privacya>/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php:284
8 HTML_QuickForm_Controller->handle() <removed_for_privacya>/public_html/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Page.php:103
9 CRM_Core_QuickForm_Action_Display->perform() <removed_for_privacya>/public_html/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Controller.php:203
10 CRM_Core_Form->buildForm() <removed_for_privacya>/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/QuickForm/Action/Display.php:99
11 CRM_Mailing_Form_Group->preProcess() <removed_for_privacya>/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Form.php:325
12 CRM_Core_Error::fatal() <removed_for_privacya>/public_html/administrator/components/com_civicrm/civicrm/CRM/Mailing/Form/Group.php:57
13 JError::raiseError() <removed_for_privacya>/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php:306
14 JError::raise() <removed_for_privacya>/public_html/libraries/joomla/error/error.php:215

Donald Lobo

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Re: Cannot access CiviMail > New Mailing....
September 17, 2011, 07:18:27 am

the error message indicated in your backtrace is:

Code: [Select]
'The <a href="%1">default mailbox</a> has not been configured. You will find <a href="%2">more info in our book</a>', array( 1 => CRM_Utils_System::url('civicrm/admin/mailSettings', 'reset=1'), 2=> "http://en.flossmanuals.net/civicrm/ch042_system-configuration/"

might want to set up your default mailbox

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Cannot access CiviMail > New Mailing....

This forum was archived on 2017-11-26.