CiviCRM Community Forums (archive)

Hi, I have a situation in which contacts who have existing addressee and greeting data have these fields overwritten when the contact completes a profile, as on a contribution page or event registration page. I thought a profile submission was supposed to fill addressee and greeting *only* if addressee and greeting are currently null -- but that if data already existed there, it would *not* be overwritten. Is this correct? Or will the information submitted in a profile always override what's already stored in addressee and greeting?

In this case, Joe Smith's record has an addressee of "Joe and Sally Smith" because we know that Joe and Sally make donations as a couple, and their mailings should be addressed to them together. But when Joe goes online to make a donation, the contribution page includes a Name and Address profile that displays and records his first and last name as Joe Smith. Then his addressee gets overridden to become simply "Joe Smith".

I couldn't find much documentation of the expected behavior, except in this bug description: http://issues.civicrm.org/jira/browse/CRM-5922

Thanks.

Thanks Dave. I did some testing and was able to replicate the error in only one situation: when I'm not logged in, and only through a contribution page. If I'm logged in and perform a live or test contribution, it doesn't delete the customized addressee and greeting. If I submit the profile through an event registration, whether logged in or not, it doesn't deleted the customized data. This is true whether the event is paid or free (so with a financial transaction and without).

But I'm not not logged in, and submit the profile through a contribution page, it deletes the customized addressee and greeting data.

I can't test this on the demo site because I can't make a live contribution as logged out user .... can I?