CiviCRM Community Forums (archive)

Hi,

Strange one but when I output mailing labels I can see the contact first name and last name but not their individual prefix. The addressee shows the prefix and the field 'civicrm_contact.addressee_display' also shows the prefix. The label output has NO prefixes?

IE contact is Lady xxx yyy ---> addressee_display shows Lady xxx yyy but mailing label has xxx yyy?

The label format in admin has {contact.addressee}

Any ideas?

Cheers,

Dave

Hi Dave,

Thanks for the response, on further investigation it is the 'merge' checkboxes that cause the issue. Without any merging options the prefix is showing on the label. As soon as you tick either of the merge options (address or household) the prefixes are dropped.

I have reproduced this on the demo site too.

Should I raise a Jira issue?

Also, when you use merge household all organization records are dropped.

Another strange one is that when a household is merged (using either option) say, 'Mr and Mrs X Smith' with contacts 'Mr Xxx Smith' and 'Mrs Yyyy Smith' I would expect to see the merged mailing label going to 'Mr and Mrs X Smith' not 'Mr and Mrs X Smith, Mr Xxx Smith, Mrs Yyy Smith' It does place them all on the same label but doesn't remove the household members? I was expecting to just get the household name instead of all the members listed. Am I misunderstanding the merge options?

Cheers,

Dave

Hi Lobo,

Thanks for that, this looks like the exact issue I've seen.

Any ideas on the other behaviour?

Cheers,

Dave