CiviCRM Community Forums (archive)

Hi all

I am having more than a few issues with my site resilience and stability.  It's hosted at JustHost and seems to be plagued by timeouts and slowness.  I've also had issues of the database server 'disappearing' and the INNODB engine stopping.

This wasn't meant as a "rant at Justhost" post.  Rather, I am looking for advice on monitoring and maintenance tools for Civicrm.  How do you know your site is healthy?  How do you become aware of problems?  What proactive steps can one take to minimise downtime?  How can you tune your configuration to be highly resilient?

Thanks in advance for your contributions!

Lionel.

As Hershel has said, maintaining the servers is the job of your host.

In the first instance I would ask them what they can do. I have just checked their services are okay for CiviCRM, although I would ask them about increasing the PHP memory if it is too low. Asking for a copy of the logs each time you have problems may give you some pointers on what's going on.

If this doesn't solve the issues then plan in a long weekend to migrate everything onto a new server, maybe a Virtual Server/Cloud Server with a different provider. This is very likely to be much more expensive than JustHost, but will allow you full control.

I am not opposed to copying here some of the information from http://civihosting.com/servers if it could help someone:

We monitor our servers and our networks 24 hours a day, 7 days a week, 365 days a year. We monitor them to maintain them online and healthy; we watch out for server abuse, for security breaches and we even catch when spammers try to use your site as a spam relay. Monitoring systems include automated ones (Linux daemons) and human ones. We have maintained 99.9% server uptime since 2006.

You can find more information on our site and you can contact me offline with any questions.

Thank you.