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Author Topic: Automated recurring contributions  (Read 843 times)

SarahG (FountainTribe)

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Automated recurring contributions
October 16, 2011, 03:54:21 pm
Why is there no "source" field in the table "civicrm_contribution_recur"   It would be helpful in troubleshooting issues to know if the recurring subscription was generated by a particular self-service contribution page, or a back-office user, etc.

Also, is it possible in any configuration of CiviCRM that someone chooses a recurring payment (either self-service or backoffice user) and then CiviCRM submits the first transaction as an AIM ( ie one-time transaction), and also submits an ARB subscription for the remainder?

I am trying to trouble-shoot an issue where someone used a CiviContribute page to sign up for an auto-renewing monthly membership. This auto-renew was configured as required for that page. ( The amount is $72.00)  I am using Authorize.net for my payment processor.  I was expecting to see an Authorize.net ARB subscription  for $72.00 per month within the Authorize.net account. Instead I saw a one-time completed payment of $72.00, plus an ARB subscription for the remaining installments.

In CiviCRM, it showed the first $72.00 as a plain stand-alone contribution, not recurring.  CiviCRM had no record of the ARB subscription for the remaining payments. (I queried the table "civicrm_contribution_recur" to see what is going on in this issue.)   However, since Authorize.net had the ARB subscription active in their system, there were successful payments of $72.00 in Authorize.net, yet there was no record of those ARB payments in CiviCRM.

My hunch is that since CiviCRM has no record of the ARB subscription for $72.00, it was ignoring the Authorize.net silent POST urls that came in for those transactions.

The whole situation is a bit disturbing in that there are donor credit cards being processed successfully by Authorize.net, yet there is no record of these in CiviCRM.

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Donald Lobo

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Re: Automated recurring contributions
October 16, 2011, 05:56:59 pm

Quote from: Sarah Gladstone on October 16, 2011, 03:54:21 pm
Why is there no "source" field in the table "civicrm_contribution_recur"   It would be helpful in troubleshooting issues to know if the recurring subscription was generated by a particular self-service contribution page, or a back-office user, etc.

probably becuase no one needed it / saw a use for it so far. Also recurring contributions is basically restricted to self service only right now, so u kinda know how/where they are created. recurring contributions in general would benefit from someone focussing on and improving on its feature set

If you'd like to add the source field to the DB and modify the PHP files to record the right values, that would be great.

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
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  • Automated recurring contributions

This forum was archived on 2017-11-26.