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Author Topic: Civicontribute - unable to complete new membership or renewal  (Read 735 times)

friendswoodtech

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  • Posts: 28
  • Karma: 1
  • CiviCRM version: 4.5.5
  • CMS version: Drupal 7
  • MySQL version: 5.1.56
  • PHP version: 5.3.6
Civicontribute - unable to complete new membership or renewal
October 21, 2011, 12:43:48 pm
I'm not sure exactly when this broke because our members don't do alot of online renewals, but never the less, I've got issues.  I am running Drupal 6 and just upgraded from civicrm to 3.4.7 (it was on 3.4.5 when I found the problem and hoped it would resolve) and users are unable to join or renew memberships online unless they say they will pay later.  So in essence, I believe the issue has to do with the Payment Processor.

http://friendswoodrw.org/civicrm/contribute/transact?reset=1&id=1

The only payment processor setup is Paypal Standard and I do know it works because it's working for my donations widget on the same site.  So a combination of payment processing and memberships maybe???

Whether a new user attempts to join or an old user logs in and attempts to renew, they input their info and hit Confirm Contribution and there are no errors, it just reloads the page.  I checked the drupal error log and see no errors as well.

I'm not sure what to check or where to begin.  Any thoughts or assistance would be greatly appreciated.

friendswoodtech

  • I’m new here
  • *
  • Posts: 28
  • Karma: 1
  • CiviCRM version: 4.5.5
  • CMS version: Drupal 7
  • MySQL version: 5.1.56
  • PHP version: 5.3.6
Re: Civicontribute - unable to complete new membership or renewal
October 24, 2011, 02:20:30 am
I was able to get this working, but still not sure why or what changed.  The issue was isolated to one of my included profiles.  There was a group field included in this profile and when I disabled it, it resolved the issue to allow the Confirm Transaction to push through.  I'll continue to investigate and post results.

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  • Civicontribute - unable to complete new membership or renewal

This forum was archived on 2017-11-26.