Author Topic: Non-recoverable Error When Adding Image to Registration Page Footer Text (Read 463 times)

nicolef · October 27, 2011, 02:21:57 pm

Hopefully someone here can help me out.

I am trying to add an image to the Footer Text of the Registration Screen, but when I do and then click 'Save' or 'Save and Done' I get an error message that says: "Sorry. A non-recoverable error has occurred. There is a validation error with your HTML input. Your activity is a bit suspicious, hence aborting." I can add an image to the header text, but not the footer.

I'm not quite sure what I'm doing wrong or missing. I have contacted my website support, but they are unable to recreate the issue. It only has this issue on one of the events.

I have attached a PDF of the code.

If someone could please help me out with this, I would really appreciate it!

Thank You,
Nicole

pkeogan · November 15, 2011, 08:46:50 pm

This is an issue with IDS (intrusion detection). We run across this often on event registration. You remove that field from the IDS search.

Here's how:

Add the following line to the IDS.ini file

exceptions[] = footer_text

The procedure for updating the IDS.ini is as follows:
1.   Connect to the CiviCRM file system through FTP or by logging on through a control panel
2.   Go to: /html/media/civicrm/templates_c/en_US/ConfigAndLog
3.   Download the IDS.ini file
4.   Open the file in a text editor such as Notepad+++
5.   Add the above lines to the exception list
6.   Save the file
7.   Change the name of the old IDS.INI file to something like
a.   IDS_old.ini OR
b.   IDS_TODAYSDATE.ini
8.   Upload the new file
9.   Test the event configuration to ensure all if working properly
10.   If there is an error, or unexpected result, revert back to the original file.

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Author Topic: Non-recoverable Error When Adding Image to Registration Page Footer Text (Read 463 times)

nicolef

Non-recoverable Error When Adding Image to Registration Page Footer Text

pkeogan

Re: Non-recoverable Error When Adding Image to Registration Page Footer Text