CiviCRM Community Forums (archive)

Hi,

I wonder if anyone has used CiviCRM as an issue tracking system for software development for bugs, features, etc., what their experiences were, and briefly what modules were used to make it work?

Any input greatly appreciated.

I would not recommend CiviCRM for that, you would probably need to do lots of customization whilst there is good open source software available (bugzilla, mantis, Hershel's Drupal suggestion)

Hi,

I'm all dogfooding and all that jazz.

We are using civi for all the contacts.

We have build to bridges between a project and a case (a hook when you create the project create the case).
Same goes for issues and activity.

We are using og mailinglist to track/push emails/comments. The general idea being to keep all the noise and communication in drupal, and have the overview project management into civi.

Missing steps: adding timelog as sub activities under the issue activities, and finish the chat interface.

Goal being that our staff can start the day by sending a TODO message to our bot, that would list the open issues. I can then CLOCKIN task1
CLOCKOUT finished the import bla

The bot would put the proper duration on the activity.

So so far civi isn't super useful, but it's coming.

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Obviously, JIRA is way more complete than what can easily be done with civi, the use case was smaller (we are >10k issues now), and things like integrating with svn and balsamiq is unlikely to come soon to civi

However, the civicrm of a few years ago when JIRA was installed and the one today is quite different. The one today has more features that could be used for task tracking...

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