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  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Error after CiviEvent transaction
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Author Topic: Error after CiviEvent transaction  (Read 2371 times)

senojeel

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Error after CiviEvent transaction
February 04, 2008, 11:51:48 am
I am getting an error in CiviEvent.  After a transaction is submitted, I get the following error:
Code: [Select]
Sorry. A non-recoverable error has occurred.
Return to home page.

Error Details:

Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] =>
    [message] => Authentication failed.
    [mode] => 16
    [debug_info] =>
    [type] => pear_error
    [user_info] =>
    [to_string] => [pear_error: message="Authentication failed." code=0 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)
I have searched the forums, but haven't found a solution yet.  I have checked my smtp password in both the /administrator/components/ and /components/ and they have the correct smtp password.  I can send to contacts emails. 

What else am I missing.

I am using php 4.3.9 (no choice but to stay with that right now), Joomla 1.1.13, CiviCRM 1.8.beta.10676.  (Is there a stable release that I can use with php 4.3.9? Found it.)

Thanks for any help.

Shawn[/code]
« Last Edit: February 04, 2008, 12:26:53 pm by senojeel »

Kurund Jalmi

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Re: Error after CiviEvent transaction
February 04, 2008, 10:21:28 pm
Just a random guess, can you check if you have specified valid "CC Confirmation To" email address in "Online Registration" section.

kurund
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senojeel

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Re: Error after CiviEvent transaction
February 05, 2008, 08:57:19 am
Kurund,

I think that could have been it.  I am getting ready to run a test in a little while.  I have to leave for while now.  I will report back.

Thanks a bunch!
Shawn

senojeel

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Re: Error after CiviEvent transaction
February 05, 2008, 01:34:56 pm
Just tried a transaction and that wasn't the issue.  So I am still receiving the error after the transaction.  Any more ideas?

Shawn

Dave Greenberg

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Re: Error after CiviEvent transaction
February 05, 2008, 05:14:37 pm
Do you get the same error using the basic "Send Email to Contact" function (click that icon while viewing a contact record - test with a "test" contact so it's ok to send email to that address)? If so, it's almost certainly something about your SMTP settings (either the SMTP Server, Port, Use Authentication or Username values  accessed via Administer CiviCRM >> Settings >> Outbound Mail... OR the SMTP password in the civicrm.settings.php file under administrator/components/com_civicrm).
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senojeel

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Re: Error after CiviEvent transaction
February 05, 2008, 05:44:43 pm
That is the puzzling thing, I can send to contacts no problem.

Donald Lobo

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Re: Error after CiviEvent transaction
February 05, 2008, 05:54:48 pm

please enable backtrace in the settings section and see what function is throwing the error. it will give us a better clue

lobo
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senojeel

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Re: Error after CiviEvent transaction
February 06, 2008, 07:07:45 am
Here is what it gave me with Backtrace enabled.

Code: [Select]
backTrace

/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 155
, handle,
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/packages/PEAR.php, call_user_func, 901
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/packages/PEAR.php, pear_error, 566
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/packages/Net/SMTP.php, raiseerror, 274
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/packages/Net/SMTP.php, _parseresponse, 560
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/packages/Net/SMTP.php, _authcram_md5, 455
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/packages/Mail/smtp.php, auth, 238
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Utils/Mail.php, send, 155
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Event/BAO/EventPage.php, send, 163
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Event/Form/Registration/Confirm.php, sendmail, 352
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Core/StateMachine.php, postprocess, 167
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Core/QuickForm/Action/Next.php, perform, 64
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Controller.php, perform, 195
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Page.php, handle, 95
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, handle, 216
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Event/Invoke.php, run, 102
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Core/Component.php(186) : eval()'d code, main, 1
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Core/Component.php, eval, 186
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, invoke, 145
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/components/com_civicrm/civicrm.php, invoke, 67
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/components/com_civicrm/civicrm.php, civicrm_invoke, 21
/var/www/vhosts/artscouncilofindianapolis.org/httpdocs/index.php, require_once, 241

unrecoverable error
    Sorry. A non-recoverable error has occurred.

    Return to home page.

Error Details:

Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code ] =>
    [message] => Authentication failed.
    [mode] => 16
    [debug_info] =>
    [type] => pear_error
    [user_info] =>
    [to_string] => [pear_error: message="Authentication failed." code=0 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

senojeel

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Re: Error after CiviEvent transaction
February 08, 2008, 07:27:01 am
Anymore specks of wisdom to throw this way? I am really needing to fix this problem asap...

Thanks!

Dave Greenberg

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Re: Error after CiviEvent transaction
February 08, 2008, 09:20:38 am
If you're sure that "Send Email to Contact" works - AND  Event Registration works ok with "Send Confirmation Email?" set to NO... then at least we know the error is specific to sending the email confirmation to the registering contact.

As far as I know - the underlying code for both "send email" cases is the same. One difference could be the "FROM" email address used. Some hosts are fussy about this. You could:

* try setting the "Confirm From Email" address to the same FROM address associated with your user login - since that's the one used as the FROM address when you use the regular "Send Email to Contact"

* ask your mail hosting provider to check their logs and see if they can tell you what's causing the authentication failures
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senojeel

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Re: Error after CiviEvent transaction
February 08, 2008, 01:58:22 pm
I had not tried it with confirmation Email selected as no.  It works that way so I can use that for now.  I will try the other things over the weekend to see if they help.

Thanks!
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  • Old sections (read-only, deprecated) »
  • Support »
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  • Error after CiviEvent transaction

This forum was archived on 2017-11-26.