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Author Topic: blank menu bar  (Read 1384 times)

robinhood

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blank menu bar
December 07, 2011, 06:03:14 pm
I am having an issue whereby the first (and only the first) civi screen that a user hits has a blank top menu bar.  It is just a plain black bar with the ajax search box at the left side.  The search box works as expected.  However, as soon as you load another civi page, for instance by clicking on "My contact dashboard" or even just reloading the page, the menu links appear and all is normal for the rest of that session.  If you log out and log back in, the menu bar is blank again on the first screen load.

I thought it might be a caching issue, but turning off the cache and javascript compression features in drupal does not change this behaviour.  The civi pages wear a bluemarine theme although the rest of the site uses danland.  I think that it started to happen after the upgrade to civi 3.4.

I'm looking for tips on how to debug this.  Any ideas?

Kurund Jalmi

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Re: blank menu bar
December 07, 2011, 06:39:00 pm
Can you try menu rebuild, <site url>/civicrm/menu/rebuild?reset=1 and then logout and login back

Kurund
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robinhood

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Re: blank menu bar
December 07, 2011, 09:25:00 pm
Thanks, but visiting that URL makes the menu appear once, but after logging out and in again, it returns to its previous behaviour.

Hershel

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Re: blank menu bar
December 08, 2011, 03:57:14 am
> I'm looking for tips on how to debug this.  Any ideas?

Compare the HTML briefly between a "good" page and the "bad" page and see if all the menu items are there. Then compare also the JS and CSS and look if a file is missing on the bad page.
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See here for the official: What to do if you think you've found a bug.

Kurund Jalmi

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Re: blank menu bar
December 08, 2011, 05:30:48 am
I am not sure if it will help, but have you tried deleting templates_c folder. Can you also check "navigation" column in civicrm_preference table is populated correctly for logged in user.

Kurund
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robinhood

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Re: blank menu bar
December 12, 2011, 04:10:27 am
Sorry, been busy.  Kurund, I deleted the contents of the templates_c folder but there was no change.  The navigation column in civicrm_preference is interesting but I don't know what it is supposed to contain.  For my user ID, it contains a huge wad of HTML, 22KB in size, all in one line.  It begins with this:
Code: [Select]
<!-- en_US --><li class="menumain crm-link-home"><a href="/web/civicrm/dashboard?reset=1" title="Home">Home</a></li></li><li class="menumain crm-Search___">Search...<ul><li class="crm-Find_Contacts"><a href="/web/civicrm/contact/search?reset=1">Find Contacts</a></li><li class="crm-Find_Contacts_-_Advanced_Search"><a href="/web/civicrm/contact/search/advanced?reset=1">Find Contacts - Advanced Search</a></li><li class="crm-Full-text_Search"><a href="/web/civicrm/contact/search/custom?csid=15&reset=1">Full-text Search</a></li><li class="crm-Search_Builder"><a href="/web/civicrm/contact/search/builder?reset=1">Search Builder</a></li><li class="menu-separator"></li><li class="crm-Find_Contributions"><a href="/web/civicrm/contribute/search?reset=1">Find Contributions</a></li><li class="crm-Find_Mailings">That column for all of the other rows in the table is NULL.  Is this correct?

Hershel

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Re: blank menu bar
December 12, 2011, 06:27:38 am
See "Reply #3" above.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • blank menu bar

This forum was archived on 2017-11-26.