Author Topic: Open Case: Required Item Case Type Issue (Read 1101 times)

enablenet · December 11, 2011, 04:55:43 pm

Most latest versions of CRM and Drupal. I see the problem I will be talking about in the 4.0 demo.

When opening a case, you must select a Case Type. However, the first Case Type is always present as default selection, so an undisciplined user can always ignore this field and file a case under the first case on the list. (Alas, yes they are). Is there a quick way to add "-select type" to the list of Case types and force the user to pick a real case type on the drop down list?

I am not a code wizard, but I do know enough to be dangerous. If you can provide a code snipet and tell me where to place it, I can do that.

Much appreciated.

demeritcowboy · December 13, 2011, 09:08:03 am

If custom code isn't something your org wants to support, then one option is to add a new default case type called "none" or something, then periodically run a search to find these and fix them.

You might be able to code it with the buildForm hook, or (worse) make a local customization of CRM/Case/Form/Activity/OpenCase.php

CiviCRM Community Forums (archive)

News:

Author Topic: Open Case: Required Item Case Type Issue (Read 1101 times)

enablenet

Open Case: Required Item Case Type Issue

demeritcowboy

Re: Open Case: Required Item Case Type Issue