Author Topic: Unusually high bounce rates after domain name change (Read 1382 times)

sarad · December 15, 2011, 05:12:32 pm

Yesterday, we sent out a batch of email that ended up with a 72.46% bounce rate out of a little less than a thousand addresses. The bounce reason given for all of them is the same: "Unknown bounce type: Could not parse bounce email." Normally we are in the less than 1% range. The only thing we have changed recently that we can think of would be the domain name and we're not sure if that would be causing these issues or not. The list is still mostly the same, plus or minus a couple of addresses.

We are using these versions:
CiviCRM version 3.0.3
CMS version Joomla v1.5.14
MySQL version 5.0.77
PHP version 5.2.13

I can provide more information if necessary.

shane · December 16, 2011, 05:46:41 pm

please send as many details as you can to civismtp at uas dot coop and include your civismtp username.

CiviCRM Community Forums (archive)

News:

Author Topic: Unusually high bounce rates after domain name change (Read 1382 times)

sarad

Unusually high bounce rates after domain name change

shane

Re: Unusually high bounce rates after domain name change