CiviCRM Community Forums (archive)

I have created a group called simply "Resources" and configured the CiviCase Settings.xml file to contain:

<?xml version="1.0" encoding="UTF-8"?>
<Settings>
<!-- List the group whose members should appear as contacts on all Manage Case screens.
Only one group name is supported for now.
It needs to match the name column in the civicrm_group table (not the title), so avoid using space characters. -->
<group name="Resources" />
<!-- Set this to 1 if you want case activity emails to be redacted -->
        <RedactActivityEmail>0</RedactActivityEmail>
<!-- Set this to 1 if you want to allow multiple clients to be associated with a single case -->
<AllowMultipleCaseClients>0</AllowMultipleCaseClients>
<!-- Set this to 1 if you want to have activity types on Manage Case
screen sorted in XML file order, default is alphabetical -->
<NaturalActivityTypeSort>0</NaturalActivityTypeSort>
<!-- Add activity types which should NOT be editable here with editable = 0 -->
<ActivityTypes>
<ActivityType>
        <name>Change Case Status</name>
<editable>0</editable>
        </ActivityType>
<ActivityType>
        <name>Change Case Start Date</name>
<editable>0</editable>
        </ActivityType>
</ActivityTypes>
</Settings>


This group shows up in a case, but doesn't list any contacts in the Resources group.  There are currently two individuals added to the Resources group.   I have truncated "civicrm_cache"

What could be the issue?  I am using 4.0.8.  Thanks!

Don't have a local install with me, but browsing the repo it looks like the code changed from previous versions where it used to use civicrm_contact_search and now uses
CRM_Contact_BAO_Query::apiQuery()

Are you able to put some debugging code in that function and see what it's doing wrong?

I think just this line in CRM_Case_BAO_Case::getGlobalContacts() needs to change from
$return = array('sort_name', 'display_name', 'email', 'phone');to
$return = array('sort_name' => 1, 'display_name' => 1, 'email' => 1, 'phone' => 1);

One of the reasons to use jira or issue trackers in general is if you click on the fisheye link at the bottom of the issue, then click on the diffs link, you can see the changes. At the top of that there'll be a View as Patch link at the top to get it in patch file format.