CiviCRM Community Forums (archive)

I have CiviCase configured so that whoever creates the case is also treated as the "Case Coordinator", which is defined as a relationship between 2 individuals.  ( the label is the same for both the A-to-B and B-to-A)

I can create a new case without any issues.   However, when I try to change the "Case Coordinator" for the existing case, I get the error message:
"The relationship type definition for the Case Coordinator
(Case Manager) case role is not valid. Both sides of the relationship type must be an Individual or a subtype of Individual."

There is also a new activity of type "Assign Case Role" even though the step failed.

Any ideas?

Adding a quick note here in case it helps someone.

The client of my case is an Organization, too.

On this page:
civicrm/admin/reltype?reset=1&action=browse

Contact Type A should be Organization (in other words, the Case client organization)
Contact Type B should be Individual (in other words, the Case coordinator)

Originally, I got this the wrong way round which is how I encountered the error.