CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site

This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Exclude group didn't get excluded from mailing
Pages: [1]

Author Topic: Exclude group didn't get excluded from mailing  (Read 923 times)

Eliet Henderson

  • I post occasionally
  • **
  • Posts: 49
  • Karma: 4
  • CiviCRM version: 4.4.7
  • CMS version: Drupal 7
  • MySQL version: 5.0
  • PHP version: 5.2
Exclude group didn't get excluded from mailing
January 17, 2012, 05:22:30 pm

Hi, I set up some Civi mailings recently to exclude recent donors by creating a smart group of anyone who gave after x date, then selecting this group in the "Exclude" select box under Mailing Recipients. But after the mailing, I discovered that in fact those recent donors did receive the email. They correctly appear in the list of contacts in the Recent Donors smart group, and the mailing report says it excluded this group.

I had first run a test of this functionality by setting up a mailing group of five contacts & making contributions from two of these contacts. I ran the mailing, excluding the smart group of recent donors, and the two donors did not receive the mailing, and they did not show up in the Intended Recipients list -- as expected.

Has anyone run into this before? Did I do something wrong or is the Exclude functionality not consistent?

normanr

  • I’m new here
  • *
  • Posts: 11
  • Karma: 1
  • CiviCRM version: 3.3.5
  • CMS version: 6
  • MySQL version: 5.1.3.6
  • PHP version: 5.3.0
Re: Exclude group didn't get excluded from mailing
October 26, 2012, 01:48:17 am
At first I thought it was me, but even the exclude one group from another under search> custom searches>Include/Exclude groups is flaky and not dependable

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Exclude group didn't get excluded from mailing
October 26, 2012, 07:13:29 am
can u try and reproduce this on demo where it does not do the proper exclusion. i.e. give an example of flaky and not dependable

better yet, there is a pretty good set of unit tests for this custom search. so would be great if you can create a unit test data sample where it does not work today

thanx

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Exclude group didn't get excluded from mailing

This forum was archived on 2017-11-26.