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Author Topic: New organization not created if using "Enter a new organization" on contrib page  (Read 1013 times)

dsdart

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New organization not created if using "Enter a new organization" on contrib page
January 24, 2012, 01:51:00 pm
I have a contribution page used for membership which uses the on Behalf of Organization profile.  When entering information on the test contribution page using "Enter a new organization" under Organization Details, instead of creating a new organization, the first one that was created under this user is updated.

For instance, if User A creates a membership for "Business One", then tries to create a membership for "Business Two", instead of a new organization Business Two being created, the phone, email, etc for Business One is changed to the information just entered for Business Two.

Is there some change I need to make for this to work?

PS: I tried to recreate this contrib page on the demo site, but got an error when I hit the Continue button on the titles and settings page:
Database Error Code: Thread stack overrun: 8928 bytes used of a 131072 byte stack, and 128000 bytes needed. Use 'mysqld -O thread_stack=#' to specify a bigger stack., 1436
...


dsdart

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Re: New organization not created if using "Enter a new organization" on contrib page
January 24, 2012, 02:02:03 pm
I tried copying the On Behalf Of Profile and choosing "Allow duplicate contact to be created" under advanced settings, but that didn't fix the problem.

petednz

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Re: New organization not created if using "Enter a new organization" on contrib page
January 24, 2012, 02:03:38 pm
pls confirm which version you are on - a colleague hit a similar problem which i think they identified as being on 3.4.5 or 3.4.6 - so if you aren't on latest, i would suggest you upgrade.
if you are on latest  :-[
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dsdart

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Re: New organization not created if using "Enter a new organization" on contrib page
January 25, 2012, 08:47:36 am
I'm on 3.4.8 - that looks like the latest stable version.
« Last Edit: January 25, 2012, 08:49:25 am by dsdart »

petednz

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Re: New organization not created if using "Enter a new organization" on contrib page
January 25, 2012, 10:07:22 am
Demo was fixed so may be worth trying to replicate on there if you can.
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dsdart

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Re: New organization not created if using "Enter a new organization" on contrib page
January 25, 2012, 05:51:08 pm
I couldn't replicate the problem on the the demo site using a simpler form.  I guess I'll try the divide and conquer method on my site.

Is the demo site using 3.4.8 or a alpha/beta version?

dsdart

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Re: New organization not created if using "Enter a new organization" on contrib page
January 26, 2012, 12:03:31 pm
Can you throw me a bone here?  Where might I look to fix this?  What part of the code or my setup?

I see that the organization_name is assigned to individuals in the civicrm_contact table.  Could that be a factor?

Can anybody suggest any reason that instead of creating a new organization, the previous one under the same user is being updated?

If I find and fix this bug, I would be happy to share it, but I can't do it in a reasonable time period without your help.

petednz

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Re: New organization not created if using "Enter a new organization" on contrib page
January 27, 2012, 12:43:15 pm
hi dsdart - it might help if you can pop up a couple of screen shots of the Profile - confirm what your Match Duplicate rules are for the Org (just in case it is that part of the puzzle) etc
otherwise maybe someone else can confirm that they have this working on a 3.4.8 set up?
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
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  • Using CiviContribute (Moderator: Donald Lobo) »
  • New organization not created if using "Enter a new organization" on contrib page

This forum was archived on 2017-11-26.