CiviCRM Community Forums (archive)

Hi,

I'm currently testing a new civimail setup and am not sure what behaviour I should be seeing for reply emails.

Could someone who is familiar please post a description of what civicrm/civimail does with a reply when one comes back from a recipient of a mass mailing.

Currently, on the Mailings › Report, following a cron collection, I am seeing a counter next to 'Replies' that links to a list of contacts who have replied.

Is the system meant to do more than the above? Are the body of the reply emails meant to be accessible somewhere?

Hope someone can help clarify?

Thanks

Rob

It appears as though the system in meant to forward replies to a designated Reply-To address. If you check a mailing's report page under the Mailing Settings heading there is a "Reply-to email" item. This is where email replies will get forwarded to.

However, I actually have a problem where this feature does not work. My "Reply-to email" option always just looks like "<>", i.e. null. Does anyone know where this is supposed to be set? I have tried the various fields in the Domain Information page but to no avail. In the database it's located at civicrm_mailing.replyto_email.

Unless this reply-to email is set, the SOAP calls to mailer_event_reply() will return false. If you're using imap2soap then it might report something like:

imap2soap: Error: Failed reply event: reply.1.59.79.384276d45a84d372ad1c3588652cf040c505b1c1@mail.domain.com

However, the fact that a reply occurred will still be recorded in the mail report.

Thanks for any help. If I find the answer elsewhere I will post it here.

@dlobo: thanks for the info!

@mike: Good work mike! I am indeed using imap2soap and it's due to the message 'Error: Failed reply event' that I'm looking into this. Glad it's been accounted for in the issues database, you've just saved me a ton of debugging time trying to determine whether it was an imap2soap problem or something related to the main civimail codebase.

According to dlobo's filed issue there's no current way to set the Reply-To via the UI. I added a Reply-To address to the database field via SQL and hey-presto a succesful reply event reported by imap2soap!