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Author Topic: Newbee question regarding bounced mail  (Read 875 times)

martinpaul

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Newbee question regarding bounced mail
February 02, 2012, 11:47:30 pm
I'm trying to get a grip on my bounced mail.

Yes, I know Civimail can handle my bounced mail, but I like to build functionality step by step. I can understand better what's going on.

When I send mail to an fault address I get an error back. My thoughts were that if Civimail send a mailing with the same fault address in it, an error message should arrive in the Reply-to-mailbox. But that doesn't happen.

Can someone explain why replies don't arrive?

Responding: Track replies: No   

Donald Lobo

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Re: Newbee question regarding bounced mail
February 03, 2012, 09:07:02 am

civimail (or any broadcast mailer) traps the bounce messages and marks them in the database. They don not forward this message on

lobo
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martinpaul

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Re: Newbee question regarding bounced mail
February 03, 2012, 06:35:26 pm
even when I ask CiviMail not to track the replies??    Responding: Track replies: No 

What is the function of that switch if it isn't going to switch of the tracking?



but somehow it doesn't seem to work. do you know where in the database I can see the mail is bounced?

Donald Lobo

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Re: Newbee question regarding bounced mail
February 04, 2012, 07:29:06 am

The book might explain the various aspects and flags in civimail. check:

http://book.civicrm.org/user/email/what-is-civimail

the civimail tables are civicrm_mailing_*

lobo
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martinpaul

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Re: Newbee question regarding bounced mail
February 05, 2012, 03:49:41 am
Thx,
I finaly got it. I mixed up the Reply-to en the Return mailbox. I thought they were the same. The return mailbox is invisible, I didn't know that.
The book you recommended was very useful.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Newbee question regarding bounced mail

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