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  • Can't Get Email Notification in Profile to Work
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Author Topic: Can't Get Email Notification in Profile to Work  (Read 1814 times)

lcjohnson

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Can't Get Email Notification in Profile to Work
February 12, 2008, 01:25:19 pm
hello all!

Long-time listener - first-time caller here.

I'm not a developer and not really a techie at all - so be gentle with me. It's scary to think I'm the techie-est one of our organization.

I'm managing a non-profit website using Joomla and CiviCRM as the membership part of things. We're set up to accept applications on the front-end - "profiles" on the back. (our site is www.brewbeagles.org)

Here's the thing - I'm set up to get notified every time we get an application in - but it's not working. My email is correct and all other parts of the profile are working correctly (tabs, groups, etc). Applications are sent to the right group, etc.

I was told that this part of CiviCRM isn't working properly but posts on this forum tell me otherwise.

How do I determine why it's not working? Should I be asking my Internet Hosting company questions? I just don't know where to turn here.

Thanks for any guidance that you can provide.

Laura

Donald Lobo

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Re: Can't Get Email Notification in Profile to Work
February 12, 2008, 06:04:56 pm

I'm assuming you are using CiviCRM v1.9.

1. Confirm that sending an email works in the backend. You can try this by using the action "Send Email to Contacts" from the actions in the contact search screen.

2. If this is not working, get this to work by fixing your smtp server settings in administer civicrm >> global settings >> outbound email. You might also need to enter the smtp password in the civicrm.settings.php file in administator/components/civicrm/civicrm.settings.php AND components/civicrm/civicrm.settings.php

3. Once you have the above working, most likely your profile should be able to send you a notification when an application is complete

lobo
 
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lcjohnson

  • Guest
Re: Can't Get Email Notification in Profile to Work
February 13, 2008, 08:39:17 am
Donald,

First, I hate to admit this - but I'm not certain what version of Civi we're running. I know - that's just awful.

Thanks bunches for your help. I took the steps you mentioned - and tested an internal email. That part works....but I cannot get the site to email me when an application is submitted.

I tested this by filling out a donation form on our website. The profile/form is put in to the correct group on the backend - but I'm not notified that it's there.

I called my internet provider to get the right SMTP stuff - so that's all in there.

What should I check next?

L.

Donald Lobo

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Re: Can't Get Email Notification in Profile to Work
February 13, 2008, 11:48:27 am

The version number and revision is at the footer of all civicrm pages. we need the version and revision number before we can proceed :)

can u elaborate by what you mean by tested internal email?

lobo
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lcjohnson

  • Guest
Re: Can't Get Email Notification in Profile to Work
February 13, 2008, 12:01:57 pm
I checked and it looks as though we're running CiviCRM v1.8.

Re: tested internal email, here's what I did:

Prior to receiving your email, we didn't have the "Send email to contacts" button available for each contact. Once I followed the steps you provided for Outbound Email and the civicrm.settings.php file changes, that button appeared. It now looks as though I can create message templates, something I was unable to do prior to today.

Also, I sent an email through Civi to a contact - and she confirmed that she received it. So, I know that we can send email from the backend.

Problem remains that I'm not notified when a form/profile/app comes in. I did a test earlier today for a donation to our organization. No notification at all.

I guess I don't know enough to know where to go next.

Your thoughts?

Thanks!

Laura

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Can't Get Email Notification in Profile to Work
February 13, 2008, 12:09:22 pm

You might want to think about upgrading :) (to 1.9 and pretty soon to 2.0!)

In joomla there are two civicrm.settings.php files, the locations are:

administator/components/civicrm/civicrm.settings.php

AND

components/civicrm/civicrm.settings.php

Did you make the same changes in the latter file? Also what happens when you submit an application (profile) at the backend? Do you get the email?

lobo


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lcjohnson

  • Guest
Re: Can't Get Email Notification in Profile to Work
February 13, 2008, 12:58:15 pm
Lobo,

Is the fact that I'm using 1.8 the issue with the email?

If we have a ton of custom data fields and groups and data - will we lose it when/if we upgrade?

And yes, I made the password changes to both files.

Who would I get to do the upgrade? Is that something that only someone experienced with Joomla/CiviCRM should do?

Laura

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Can't Get Email Notification in Profile to Work
February 13, 2008, 02:19:46 pm

hey laura:

1. does the application send email when you submit the form as an admin on the backend? If so, most likely its a frontend setting problem. If not, it is potentially a bug in CiviCRM v1.8. Your best option would be to upgrade to 1.9 and check. Would also be good for you to test and ensure that this feature works as advertised on http://demo.civicrm.org/ (the code is the same, even though it is a drupal based site!)

2. You could do the upgrade yourself. Instructions are on the wiki. If you are not comfortable doing so, you can contact someone from the services list: http://civicrm.org/professional/

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • Can't Get Email Notification in Profile to Work

This forum was archived on 2017-11-26.