CiviCRM Community Forums (archive)

Hi all,

Apologies if this has been brought up elsewhere, my cursory search of the forums did not find a similar post.

We have been using CiviCRM for a large phone canvass (7 lines, 30K numbers) and we're coming up with a consistent problem with multiple people per phone number. I was wondering if there is a pre-existing way of house-holding people by phone-number for the phone bank?

Currently as an example, we have a large number of South-Asian people in our call list with the same last name. Unfortunately, there is no grouping by phone number, so for example per 1 in the list and person 5 have the same phone number, but 2, 3 and 4 have different ones. If we can't household, it would be good to group by Last name, and then Phone Number, so as to avoid double-calling. It's easier for people to notice the same phone number if they're sequential, however when they're broken up it leads to an increase in double-calls.

Thanks for any advice people can offer on fixing this situation. Currently we have instructed our callers, but a technological fix would be ideal.

-Jacob

We are using the conduct survey function, wherein an admin reserves callers, and caller-accounts then conduct the interviews. All is done directly via the database, rather than via report printouts. We have it set to a maximum of 100 callers reserved at a time to get around the 64M PHP memory limit imposed by our hosting account (I know, not ideal, but we've found it workable).

Does that help?

We are phonebanking in a similar fashion to Jacob, but would like to sort by address instead. We figure that will put contacts next to each other where they are in the same household with different last names, and where we might have a phone number for one member but not for another.

That last example maybe makes little sense (phonebanking to contacts without phone numbers) but we figure the callers may find some households and can add the numbers on the fly.

morgan