CiviCRM Community Forums (archive)

We assume this issue is fixed on trunk, and so will be a part of CiviCRM 2.1.

The issue is CRM-2959. It’s still open, as we’re looking for a mean to test it with Outlook 2007, but we believe it’s actually fixed on trunk (i.e., will be fixed in CiviCRM 2.1) after commits r13967 and r14014.

Apologies for the late reply – I tried to (really this time…) fix this on my own, but it does work in my (simple) test environment, so your help would be most appreciated.

Can you once again do the test you did back on February 29th, i.e., send a mailing with replies directed at shot@civicrm.org and then reply to it from both Outlook 2007 and some other client (so I get both a working and a broken version)?

Also, can you (just to be sure) once again describe your setup? Are you using CiviSMTP to manage your return channel, or something else (AMaViS, imap2soap)?

I didn’t get the replies (yet?), and I did check my spam folder. :|

If you need to re-send, can you please Cc: me on the replies as well, and actually direct the emails to my private server: <shot@durance.shot.pl>? This way I should get two copies of each reply, one that goes through CiviMail and one direct to me, and I can compare differences in pairs of exactly the same message.

So, if you can, please:

1. Create new mailing with reply to shot@durance.shot.pl
2. Send it to yourself in a way that makes you receive it on both Outlook 2007 and some other client
3. Reply from both clients, with Cc: on the replies to shot@durance.shot.pl

Thanks a lot! (We don’t have an account on the CiviSMTP service, so I can’t fully test your case all by myself.)

I got the direct Cc:s just fine, but the ones that are supposed to go through CiviCRM didn’t make it (again).

If I got your earlier comments right, when you set the mailings’ reply-to to yourself, you do receive the replies through CiviCRM (albeit broken if they’re generated by Outlook 2007).

Can you try the above steps with your own account as the reply-to? It does seem like the you → CiviSMTP → CiviCRM → me chain is broken somewhere (while you → me works).

(Maybe CiviSMTP didn’t run their cronjobs?)

I am certain that I did get the replies to myself at least once, because that is what prompted me to post again about this issue.

Right, I figured this one out – hence my surprise I didn’t get any.

Now though, I am not getting replies to myself, so I guess this explains why you didn't get them either.

Ah, good (for certain value of good…). At least it’s not something in between your CiviCRM and me, it’s that the replies are not forwarded at all. Hopefully once it’s fixed I’ll also get the overdue ones.

As for ideas, the problem might be either on CiviSMTP’s side (i.e., the replies do not make the CiviSMTP → CiviCRM route), on CiviCRM’s side (it’s receiving them, but not forwarding), or on the final CiviCRM → CiviSMTP route (unless CiviCRM is supposed to forward them directly to the defined address; I’m not sure whether CiviSMTP is supposed to also handle this part).

Thanks, I got them properly this time. I’ll see what’s causing this and whether it’s in any way related to CiviSMTP.