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  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • Weird bounce issues after installation move
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Author Topic: Weird bounce issues after installation move  (Read 897 times)

David L

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Weird bounce issues after installation move
February 28, 2012, 09:51:18 am
I've moved a CiviCRM install to a new server following the official docs: http://wiki.civicrm.org/confluence/display/CRMDOC32/Moving+an+Existing+Installation+to+a+New+Server+or+Location

(CiviCRM version 3.3.6)

Everything is working fine except for CiviMail which is giving some really weird stats in the reports:

Quote
Intended Recipients   1412
Successful Deliveries   1410 (99.86%)
Forwards   0
Replies   0
Bounces   461 (32.65%)
Unsubscribe Requests   0 (0.00%)

Those stats obviously make no sense. Besides for the fact that the 32% bounce rate is absurdly high (before the move, the average bounce rate was 1%) the stats contradict each other: 99% successful delivery with 32% bounce is obviously impossible.

When I click on 'Bounces' to see the Bounce Report, every one of the entries is identical.
Bounce Type: Invalid
Bounce Reason: Unknown bounce type: Could not parse bounce email

I went through the CiviMail install docs again and double-checked everything and everything is set up properly.

How can I begin to narrow down the issue here?

David L

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  • Posts: 55
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Re: Weird bounce issues after installation move
February 28, 2012, 10:11:18 am
I now found in the Drupal logs tons and tons and tons of:

Quote
mail() [<a href='function.mail'>function.mail</a>]: Could not execute mail delivery program '/usr/sbin/sendmail -t -i' in /home/cividb/public_html/sites/all/modules/civicrm/packages/Mail/mail.php on line 168.

Why is this happening? 75% of emails are going out, why do 35% get stuck trying to access mail()/sendmail?

David L

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  • Posts: 55
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Re: Weird bounce issues after installation move
February 28, 2012, 12:33:15 pm
Working with the hosting company, its become apparent that the issue is massive memory problems. I have 1.5GB ram, but CiviCRM has already 186,000 (!!!) memory failures in the last few weeks (show on vpsstat / privvmpages)

Any ideas?
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • Weird bounce issues after installation move

This forum was archived on 2017-11-26.