CiviCRM Community Forums (archive)

This may be a dumb newbie question, and I've seen questions that are similar but not exactly the same, but here it goes anyway...

I configured CiviMail to use the "catch-all" method (my host doesn't allow sub-addresses). If I send a test mailing to myself and a bad address I get a report that says there were 2 intended recipients and 2 successful deliveries (?!?). However, I do see a bounced message in my "catch-all" inbox, and when I run the "Fetch Bounces" job (manually, for now) it appears to execute fine, the log entry says "Finished execution of Fetch Bounces with result: Success (a:0:{})", the bounced message disappears from the inbox, but the report still says "2 successful deliveries" and the bad contact is not flagged as "on hold". I do, however, see 1 Tracked Open if I open my correctly-addressed copy, so at least that part is working.

Do I still have something misconfigured, or is this how CiviMail is supposed to behave? Does this have something to do with needing to have multiple bounces from the same address before it gets flagged? The Murray and Shaughnessy "Using CiviCRM" book that I've been using in addition to the online help implies otherwise.

Thanks in advance, and apologies if this is a duplicate and/or dumb question...

Mike

It looks like that patch is dated 15 February, and 4.1.1 was released 1 March, so would that patch have been incorporated into 4.1.1? I've already upgraded to 4.1.1. Before that, the situation was much worse, because the bounce processor was actually failing with an error message in the log file...

That did the trick.

Thanks!!!

m

Same here 

I'm on D6 and Civi 4.1.1 using Gmail POP as the bounced account.

I'm testing this on two different set ups. On one, it won't even connect to the POP account

On the other, it connects but does not process the bounced emails.

I am running Drupal 7.12, CiviCRM 4.11 use a catch-all IMAP mailbox.

applied
patch CRM-9796.patch

exchanged:
Mailing.php
utils.php
MailingGroup.php (same as patch above, I recognized later :-)

with the latest Versions found at http://issues.civicrm.org/jira/browse/CRM-9796

But unfortunately still non-existing E-Mail adresses are not marked as "On Hold" even now they are in the Bounces list of the mailing report and are re-used (added without "complaining") in future mailings :-(

Got it:
my test email for bouncing was a non-existing mailbox, bounce reason therefore is "Host" ("Unable to deliver to destintation mail server"), "Host" as bounce reason has a default threshold of "3" in Civi meaning after 3 times not accessible it is flagged as "On Hold".

So it works here as well!

@ Lobo: Thx for the patches!

-G

Thx -G