CiviCRM Community Forums (archive)

We recently upgraded our site from Joomla 1.7.3 => 2.5.2 and Civicrm from 4.0.8 => 4.1.1. We are trying to setup the cron jobs. My first step is to manually run the 'Membership status processor' under Administer => System Settings ==> Scheduled Jobs. The process appears to work for a minute or so, and then displays a blank screen with a URL of:

<oursite>/administrator/?option=com_civicrm&task=civicrm/admin/job&action=export&id=11&reset=1

The log says:

'Parameters parsed (and passed to API method):
a:1:{s:7:"version";i:3;}

Full message:
Starting execution of Membership status processor

I cannot repeat the problem on the demo site. The demo site appears to work correctly as the log says:

Parameters parsed (and passed to API method):
a:1:{s:7:"version";i:3;}

Full message:
Finished execution of Update Membership Statuses and Send Renewal Reminders with result: Success (Processed 31 membership records. Updated 2 records. Sent 0 renewal reminders.)

What are we doing wrong?

Looked at the error logs and found the error. It appears that the script is looking for the folder with the template we are using:

File does not exist: <path-to-site>/templates/rt_gantry_j16, referer: http://<site>/administrator/index.php?option=com_civicrm&task=civicrm/admin/job&reset=1

The templates are in <path-to-site>/templates/rt_gantry

--H