CiviCRM Community Forums (archive)

I have a number of users who can login and send e-mails through CiviMail. I want to track replies, but then have those replies forwarded to their user specific e-mail accounts. These mass e-mails would be sent out through our organization e-mail account.

So, lets say John Doe (john.doe@example.com) logs in and sends an e-mail to Group A. He sends it from contact@example.com, but replies should go to john.doe@example.com.

The VERP address would dictate that the reply would initially go to contact+abcdefg@example.com, but what dictates where it goes from there?

I've looked at $params inside of the alterMailParams hook, and the ones that are relevant include:
[Reply-To]
[Return-Path]
[From]

Is there a way to do this? Or does the address that replies get forwarded to the same as the from address? This would create problems, as I am using Amazon SES, and would have to authorize every single address.

Yeah, so I guess my question is where would I start looking to change it from Forwarding to the From address, to Forwarding to the User Contact address.

I`m happy to extend it, I just don`t know how CiviMail goes about forwarding replies to the From address when the box on the second settings screen is selected.

Brian

So I've been playing around with this, and I'm almost there - but not quite.

I'm using alterMailParams to change the replyto_email in the civicrm_mailing table in the database for the mailing ID being drafted. alterMailParams is called after the 3rd step of using CiviMail ('Mailing Content').

I'm using this to change the record in the db:
$sql = "UPDATE civicrm_mailing SET replyto_email='email' WHERE id = {$dao -> id}";
$dao = CRM_Core_DAO::executeQuery( $sql);
I can check the database, and see that the replyto_email has in fact been changed correctly. However, now when the actual mailing goes out, the reply to email has indeed been changed, but is no longer a VERP e-mail and is actually the one I changed it to in alterMailParams. This means I can't track replies in Civi.

However, if I disable my SQL Update statement, send the bulk e-mail then manually change the database entry to the new email address, then everything works fine. The reply address is the VERP address, and the e-mail is correctly forwarded to the new email address.

What is it about changing the replyto_email in the db after step 3 that messes up the VERP replyto email address?

Brian