CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMember (Moderator: Deepak Srivastava) »
  • Non-auto renew membership receipts vs auto-renew membreship receipts
Pages: [1]

Author Topic: Non-auto renew membership receipts vs auto-renew membreship receipts  (Read 951 times)

CiviTeacher.com

  • I live on this forum
  • *****
  • Posts: 1282
  • Karma: 118
    • CiviTeacher
  • CiviCRM version: 3.4 - 4.5
  • CMS version: Drupal 6&7, Wordpress
  • MySQL version: 5.1 - 5.5
  • PHP version: 5.2 - 5.4
Non-auto renew membership receipts vs auto-renew membreship receipts
March 28, 2012, 12:37:01 am
I am using 3.4.8.

Anyone else out there use auto-renew (recurring contribution) memberships?

When someone buys a membership they get receipt: Memberships - Receipt (on-line)

When someone buys an auto-renew membership they instead get: Contributions - Memberships - Recurring Start and End Notification. 
Problems with this:
    1. The previous Memberships - Receipt (on-line) is not sent
    2. The receipt of the contribution page text is not included in this Contributions - Memberships - Recurring Start and End Notification receipt. 
    3. This recurring Contributions - Memberships - Recurring Start and End Notification receipt doesn't appear to be copied to the CC and BCC listed on the contribution page receipt.

Why is this?  It seems illogical to provide less information to a member, and no CC to the admins,  cause they choose to buy the same exact membership but make it an auto-renew.

Memberships - Receipt (on-line) contains a whole lot more information and tokens.  When I've tried to use membership tokens in Contributions - Memberships - Recurring Start and End Notification it doesn't work.  Are these tokens not exposed in this receipt, therefore won't work?

Have I configured something incorrectly in the membership or contribution page?

Is this a known issue that has been addressed in 4.1?

« Last Edit: March 28, 2012, 12:57:03 am by Stoob »
Try CiviTeacher: the online video tutorial CiviCRM learning library.

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Non-auto renew membership receipts vs auto-renew membreship receipts
March 28, 2012, 07:16:50 am

1. Pretty sure this was not addressed in 4.1

2. Might want to raise it during the code sprint with dave and then figure out what needs to be done and how it will get done :)

3. auto-renew was a sponsored MIH during a 3.4.x point release and was kinda semi-hurried thru. Hence the below issues. On the other hand, its a lot better to have auto-renew with limited and/or missing functionality rather than nothing at all, IMHO :)

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

CiviTeacher.com

  • I live on this forum
  • *****
  • Posts: 1282
  • Karma: 118
    • CiviTeacher
  • CiviCRM version: 3.4 - 4.5
  • CMS version: Drupal 6&7, Wordpress
  • MySQL version: 5.1 - 5.5
  • PHP version: 5.2 - 5.4
Re: Non-auto renew membership receipts vs auto-renew membreship receipts
March 28, 2012, 09:38:24 am
Thanks for the reply.  I'm glad to know that the problem is a known issue, and I think it would be good to chat about during the sprint.

I also agree that it is better to have auto-renewing memberships with limited functionality then none at all.
Try CiviTeacher: the online video tutorial CiviCRM learning library.

Dave Melkman

  • I’m new here
  • *
  • Posts: 13
  • Karma: 1
  • CiviCRM version: CiviCRM 4.0.5
  • CMS version: Drupal 7
  • MySQL version: 5.5.14
  • PHP version: 5.3.6
Re: Non-auto renew membership receipts vs auto-renew membreship receipts
April 05, 2012, 05:05:57 am
Hi Stoob

We have encountered the exact same problem and so far have tried in vain to find a solution.  We are using CiviCRM 4.0.5. and this is a big headache for our client who has several hundred auto-renew members without a proper receipt.

One thing I haven't tested yet... do you know which receipt is sent if you send a manual receipt from the edit membership page?  I guess I can test this by signing up with an a new auto-renew membership and sending the receipt manually.  We can't test this on our actual members.

I eagerly wait for a solution to this problem and if we make any progress, I'll certainly let you know.

Dave

Dave Melkman

  • I’m new here
  • *
  • Posts: 13
  • Karma: 1
  • CiviCRM version: CiviCRM 4.0.5
  • CMS version: Drupal 7
  • MySQL version: 5.5.14
  • PHP version: 5.3.6
Re: Non-auto renew membership receipts vs auto-renew membreship receipts
April 05, 2012, 06:46:48 am
Just to add, I have now tested the manual sending of a receipt to an new auto-renew member.

It doesn't send the same receipt as new non auto-renew members who get the 'system workflow message' email Memberships - Receipt (on-line).  However it does send the workflow message titled Memberships - Signup and Renewal Receipts (off-line) which is certainly better than the initial email receipt which is Contributions - Recurring Start and End Notification.

You may have already known this, however in my case it does mean that if we customise the off-line membership receipt we can at least on a daily basis send receipts to members who haven't had them.  That's certainly better than no receipt!

Dave

CiviTeacher.com

  • I live on this forum
  • *****
  • Posts: 1282
  • Karma: 118
    • CiviTeacher
  • CiviCRM version: 3.4 - 4.5
  • CMS version: Drupal 6&7, Wordpress
  • MySQL version: 5.1 - 5.5
  • PHP version: 5.2 - 5.4
Re: Non-auto renew membership receipts vs auto-renew membreship receipts
April 25, 2012, 03:22:55 pm
That's a nice workaround.  Thanks for the effort.
Try CiviTeacher: the online video tutorial CiviCRM learning library.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMember (Moderator: Deepak Srivastava) »
  • Non-auto renew membership receipts vs auto-renew membreship receipts

This forum was archived on 2017-11-26.