CiviCRM Community Forums (archive)

Not a novice user but I am using 4.1.1 with drupal 7 for the first time.
Other sites I manage use 3.1.1 with drupal 6 without issue (otherwise I would have posted since Feb 2010  )
I have read the forum extensively but it only added to my confusion.

First issue, mail box settings.

I created both a bounce and an email to activity email accounts. Bounce is a catch all
Bounces indicate success when cron.php is fired but.....but it simply creates a new contact as opposed to indicating a bounce on an existing contact.

I looked System Settings > Scheduled Jobs and reviewed the report.
One thing caught my eye:
Starting execution of Process Inbound Emails
Finished execution of Process Inbound Emails with result: Failure, Error message: Process Activities failed

As I have not used ehe email to activity function before, please excuse my newbishness.
Is not this function associated with email accounts on the server so that you can record the activity of that user?
i.e. you have a user with the email of john.doe@yourdomain.com and you want inbound activities recorded on user?

This was my assumption and it is how I have it configured.
Regardless, when I invoke the script, I receive the aforementioned error.
I have noticed that if I mail to my test mail box on the server (inbound), a new contact is created with the senders email address. So I know it is picking up the info in the header.

As mentioned, bounce handling is not operating properly.
I attempted a mass mailing and 3 out of 5 recipients received the email.
Tracked open did not function but Click-throughs showed 3 (which was expected).

One of the recipients on this list is a dummy account that I know the address is bad and will indicate "550 No such person at this address" if I email it via my email client. 

Any light which you may shine on the subject would be appreciated.

Regards,

K D Tunstall

two options:

1. do an svn checkout and install in case you missed a patch and/or we forgot to tag 4.1.2. However I would do this only on a test box

2. wait for 4.1.2, we'll try to release this next week

lobo

Well 4.1.2 is out and...

email2activity still doesn't appear to work

"Finished execution of Activity processor with result: Failure, Error message: Process Activities failed"

I can see the mailbox in question being opened however nothing fuller.

Bails

Did anyone find any way to fix this?

This has been dogging us since 4.1.2 - now aiming to upgrade to 4.2.1 which on dev is still having the same problem

I got this to work for now by changing the file system permissions and ownership.  Please see the above thread for more details.

best of luck ,

/Rob

Yeah, Rob put me on the right track. Thanks!

I'm using Drupal 7, so the directory I needed to set to 777 was /sites/default/files/civicrm/custom (or whatever you set your Custom Files directory to in the Directories admin screen). I may have overdone it with 777, but the permission issue seems to stand.

Note that you'll fail with exactly the same oblique message if your credentials are wrong.  I chased the death of my script all the way to $this->_transport->authenticate($username, $password); of the Pop3.php file before I realized the password had changed.