CiviCRM Community Forums (archive)

I have had exactly the same issue with 4.1 - it doesn't seem to recognise the Individual strict rule for online registrations (although if I just click Use Rule it does work as a search).  I ended up setting our online event to allow people to register multiple participants and also to allow multiple registrations from the same email address.  At this point it told me that:

In order to allow multiple registrations with the same email address, the default "Fuzzy" Dedupe Rule will be used to check for matching contact records and prevent duplicate registrations. This rule currently uses the following fields: First Name,Last Name,Email. First and Last Name will be used to check for matches among the multiple participants being registered.

This was the outcome I wanted and it works.  However, I agree that altering the strict rule in 4.1 does not seem to be recognised when used with online bookings.  Please can a Civi guru tell me if this is now a confirmed bug as ryeradio has had the same problem.  Unfortunately it's not really something I can test on the demo site.

Many thanks
Lindsey

Thanks Pete, that's helpful advice and I've noted it down for future reference.  However, I think the issue may be more fundamental than that as the people I tested it with online only had one email address so, like ryeradio, use of the new default strict rule in 4.1 should not have overwritten records.  A new default strict rule in 4.1 just does not seem to be recognised when relating to online event participants.

ryeradio - do the people who were overwritten in your system have more than one email address the same, as Pete suggested? It'd be good to know so we can narrow down the reason for this glitch and assess whether or not it is a bug.  Thanks.

Lindsey

Thanks from me too Pete.  On that basis, would you also suggest it's sensible to alter the Individual Fuzzy Inbuilt rule which clicks in automatically when you allow people to register multiple participants and allow multiple registrations from the same email address?  It's currently set up by Civi as:

First name - 5
Last name - 7
Email - 10
Weight threshold - 20

Ought this to be changed too by creating a different fuzzy default with the 5,5,1 you suggest?  The point you make about emails being weighted twice if they appear twice in the Civi contact record is really important and should be mentioned in the documentation as it makes a lot of difference!  Thanks for pointing it out.

Lindsey

OK I changed my merge rule to the following:
First=5
Last=5
Email=1

And I just had another person register with two of the same email addresses, the same last name but a different first name and it merged them together, so it does not seem like this worked. Do you think there is a bug, or should I be able to change my settings to something else to prevent this?

Yes I am definitely talking about the strict rule. It is happening often:(

Can one of the  developers look at this? I am still having an issue with this and recreated it on the demo site. Should I submit a ticket?

I can try to look. Do you know where about in the file system the event logic is?