CiviCRM Community Forums (archive)

Hello!  I have searched the forums and the web in general, but I cannot seem to find the solution to my problem.  It seems like this should just work out of the box and I've tried every configuration option available, so I thought I'd put my ego aside and just ask.

I created a CiviCRM profile and would like to use it for registration of constituents so they can self-service the updating of their information within our database.  The profile has the following settings:

• Used for: Profile, Drupal User Registration, View/Edit Drupal Account
• Add new Contacts to a Group: Supporters (based on built-in "Individual" group)
• Notify When Profile is Submitted: [my email address]
• Drupal User Account Registration Option: Account creation required
• What To Do Upon Duplicate Match: Allow duplicate contact to be created

I have also completed the follow other configurations:

• For the fields, I have the first one as a Contact-Email-Primary.
• I have set up a default "from" email address for the database.

I then took the HTML snippet and pasted it into a page on my website.  The page correctly shows the text field for the username (although the "check availability" doesn't seem to work.  It goes into "Checking..." but never returns.  Handle that later.)  I enter in the basics (username, first name, last name, email address) and submit.  I immediately get an email letting me know that a registration had taken place with the information I submitted in the body of the email.  I then check CiviCRM and see that the profile was created.  However, when I check Drupal, the only account that is still in the system is the admin account.  I also never receive an email as the registered user letting me know my auto-generated password to be able to log in.

This is a brand new installation in the CiviHosting environment, so very little has been done at this point, and I haven't customized any code.  I'm hoping there is just a simple configuration that I'm missing.

Thanks in advance for any help!!

Thanks for the reply!

When I attempt to use that feature, the username textbox doesn't show.  I filled out the form regardless and it produced the same results: CRM constituent record created, email to let me know a user registered, but no Drupal account created and I (as the registering user) never got a confirmation email with my password.

Ah!  I knew it would be something simple that I was overlooking.  But yes, even logged out the HTML snippet redirects me to the Drupal /civicrm/profile/create page instead of simply creating the user.  Odd.  Do you know if this had ever worked?  I'll scan the issue tracker later, and if I don't find one, I'll submit this one regarding the HTML snippet not submitting registrations.

Thank you very much for your help!

Good to know.  Thanks again for the guidance and info!