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  • [Solved] Editing contact Connection timed out
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Author Topic: [Solved] Editing contact Connection timed out  (Read 2100 times)

totolabs

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[Solved] Editing contact Connection timed out
April 17, 2012, 08:55:21 am
I'm using CiviCRM 4 . 1 . 1 on Joomla 2 . 5 . 4 .

Everything is quite OK, but when I try to edit contact addresses I obtain an error: Connection Timed Out.
Error details:
Code: [Select]
Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] => 110
    [message] => Connection timed out
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Connection timed out" code=110 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

I don't know what can I do... could you help me?
« Last Edit: April 26, 2012, 12:59:16 am by totolabs »

Donald Lobo

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Re: Editing contact Connection timed out
April 17, 2012, 12:01:25 pm

I suspect you might have USPS address normalization feature turned on. Might want to disable it in the civicrm admin address settings

lobo
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totolabs

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Re: Editing contact Connection timed out
April 19, 2012, 04:51:30 am
Thx for your help!
The problem was in "addess settings" but USPS normalization was already turned off.
I had selected ZIP Code Suffix in Address Fields while in Italy we don't use it: after unselecting it the problem was solved.

totolabs

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Re: [Solved] Editing contact Connection timed out
April 27, 2012, 01:15:56 am
Famous last words!
The problem has returned: same error message....
What can I do?

Hershel

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Re: [Solved] Editing contact Connection timed out
April 29, 2012, 03:33:35 am
It worked for 8 days and now fails? Perhaps disable it altogether, as Lobo suggested, as a test.
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See here for the official: What to do if you think you've found a bug.

totolabs

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Re: [Solved] Editing contact Connection timed out
April 30, 2012, 04:23:34 am
Address Provider is already unselected...
When I try to merge 2 contacts I obtain a 500 error (Connection timed out)...
Maybe I have to change something in the php.ini file...
« Last Edit: May 01, 2012, 02:20:27 pm by totolabs »

totolabs

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Re: [Solved] Editing contact Connection timed out
May 02, 2012, 02:58:04 pm
ok... it's sure: I can not do anything... :-[
If i try to merge contact I obtain only a 500 server error message (Connection timed out), If I try to modify a single contact I obtain a "Connection timed out" message, with error details:
Code: [Select]
Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] => 110
    [message] => Connection timed out
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Connection timed out" code=110 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)
I don't know what I could do, please help me....

Hershel

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Re: [Solved] Editing contact Connection timed out
May 02, 2012, 03:00:58 pm
Sounds like this might be a server problem. Do you have hosting support or a sysadmin you could ask for assistance?
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totolabs

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Re: Editing contact Connection timed out
May 14, 2012, 03:58:38 pm
Hosting support is at work...
However, I think that the problem is related to the addresses.
When I create an event I have no problems, but, when I try to add "Event Location" info, the"Connection timed out" error page comes out.
For each contact there is at least one address, so the problem could be update address fields...
Others component tools work quite well, but this 2 issues with contacts and events are quite annoying.
I will keep you informed, but if anyone has any ideas I'm ready to listen.
« Last Edit: May 14, 2012, 11:39:41 pm by totolabs »
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