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  • CiviCRM Community Forums (archive) »
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  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • Sudden limitation on attachment size
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Author Topic: Sudden limitation on attachment size  (Read 1481 times)

normanr

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Sudden limitation on attachment size
April 18, 2012, 04:50:58 am
Two of our customers using civi smtp have reported the following error message in the past couple of days.
Code 451; response:Queing declined or disabled. Try again later
Both customers were sending just one attachment. One attachment was a pdf of 450kb, the other a word.doc of 900kb
« Last Edit: April 18, 2012, 05:05:52 am by normanr »

alleyla

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Re: Sudden limitation on attachment size
April 18, 2012, 05:38:15 am
we're looking into it. please send us your account name to civismtp at uas dot coop.

Thanks,

-Leyla

shane

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Re: Sudden limitation on attachment size
April 18, 2012, 02:21:46 pm
Hi

There is a limitation of 100k per email.  This includes the email text and attachment.

This should have been the case all along, but there was a bug that allowed larger attachments to be sent.  The bug was discovered and fixed this last weekend when we were doing system wide upgrades.

To get around this, it is recommended that you upload your file to a server and provide a link to users.

-Shane

normanr

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Re: Sudden limitation on attachment size
April 19, 2012, 02:55:27 am
100k is about half a Word document page, or a few PDF pages.Not a very efficient email system. Our customers will not be happy.
Can we please have the "bug" back. In this instance the bug would actually be an enhancement.

shane

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Re: Sudden limitation on attachment size
April 19, 2012, 09:04:19 am
Hi,

Services like MailChimp, Constant Contact,  Icontact etc do not allow mail attachments at all and neither did we at first; then we changed our minds about it a few years ago to allow small attachments.

We apologize for the inconvenience and recommend that you upload a file provide a link to your constituent.

-Shane
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • Sudden limitation on attachment size

This forum was archived on 2017-11-26.