Author Topic: Deduplication issues following upgrade to D6 4.1 (Read 611 times)

myles · April 23, 2012, 02:50:15 am

Following an apparently successful and stress free upgrade of our Drupal 6 installation to 4.1 we are experiencing a range of issues that I am having difficulty pinning down and cannot reproduce on the demo system.

For now I'll focus on de-duping issues:

What works - going through the contact >> Find and Merge Duplicate records works fine, although it no longer returns to the list of duplicates or offers to go to the next one in the list - it merges records correctly then leaves you at the contact record.

What does't work:

Merge from editing results in a WSOD... example:

2 records for one person since someone has put in family name in the place of given name and visa versa -
Edit the incorrect record, putting the first name into the first name etc.. and hit save - the usual dialogue comes up offering the possibility to merge - on selecting this a White Screen Of Death appears... even in debug mode

Merge from search

We actually have 3 records for one person (one with names reversed, the other with no email)

Select a pair and select 'merge records' from actions select widget - hit go... the 'merge individuals' page comes up, but with no names listed and nothing to do - again no error reported.

I can't reproduce this on the demo, and I have no idea where to find any data to tell me what is going on...

So, unless someone else has come across this (unlikely) - could anyone offer me suggestions of how to find some data on what is going wrong?

Many thanks in anticipation

Oh, one thing - since upgrade the site is slow - it seems to 'think' before returning data, although again there is nothing showing up in server logs.

Myles

Donald Lobo · April 23, 2012, 07:09:38 am

1. For WSOD check the error logs, most likely it will give u a very specific place in the code where it is dying

2. For the slow stuff, use firebug an check the images / css / js urls. Most likely some/all of them might be hitting the wrong server

lobo

myles · April 23, 2012, 07:25:47 am

Thank you very much - I'll be investigating overnight

myles · April 30, 2012, 08:15:17 am

Did you know that there are hotels in London without WiFi?!!

The only nasties I have picked up with Firebug (though it is all new to me) is on entering the search box on the CiviCrm tool bar - at least I assume they are nasty as it is displayed in red:

GET /civicrm/ajax/rest?className=CRM_Contact_Page_AJAX&fnName=getContactList&json=1&context=navigation&s=c&limit=10&timestamp=1335798628604
0
168ms
GET /civicrm/ajax/rest?className=CRM_Contact_Page_AJAX...t=navigation&s=ch&limit=10&timestamp=1335798628774
0
109ms
GET /civicrm/ajax/rest?className=CRM_Contact_Page_AJAX...=navigation&s=che&limit=10&timestamp=1335798628886
0
839ms
GET /civicrm/ajax/rest?className=CRM_Contact_Page_AJAX...navigation&s=cher&limit=10&timestamp=1335798629726
0
1607ms

I still can't find any errors in logs for de-pulication from an edit.

I can de-duplicate from a search for organisations, but not for individuals (page not found)

What logs should I be looking in?

CiviCRM Community Forums (archive)

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Author Topic: Deduplication issues following upgrade to D6 4.1 (Read 611 times)

myles

Deduplication issues following upgrade to D6 4.1

Donald Lobo

Re: Deduplication issues following upgrade to D6 4.1

myles

Re: Deduplication issues following upgrade to D6 4.1

myles

Re: Deduplication issues following upgrade to D6 4.1