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Author Topic: Non-Recoverable Error While Attempting to Clear Site Cache  (Read 1834 times)

madelynnk

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Non-Recoverable Error While Attempting to Clear Site Cache
April 28, 2012, 04:29:39 pm
After installing CiviCRM 4.1.2 in a Drupal 6.25 install, I'm receiving the error below when I attempt to clear the site cache or rebuild the admin menu.

Sorry. A non-recoverable error has occurred.
We experienced an unexpected error. Please post a detailed description and the backtrace on the CiviCRM forums: http://forum.civicrm.org/

Backtrace:

/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 296
/sites/all/modules/civicrm/CRM/Core/Menu.php, fatal, 304
/sites/all/modules/civicrm/civicrm.module, getNavigation, 759
/sites/all/modules/admin_menu/admin_menu.inc, civicrm_admin_menu, 51
/sites/all/modules/admin_menu/admin_menu.module, _admin_menu_rebuild_links, 147, admin_menu_exit,
/includes/module.inc, call_user_func_array, 497
/includes/common.inc, module_invoke_all, 343
/includes/form.inc, drupal_goto, 646
/includes/form.inc, drupal_redirect_form, 456
/includes/form.inc, drupal_process_form, 120, drupal_get_form,
/includes/menu.inc, call_user_func_array, 350
/index.php, menu_execute_active_handler, 17

Can anyone help?

Hershel

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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 28, 2012, 05:20:00 pm
Quote from: madelynnk on April 28, 2012, 04:29:39 pm
/sites/all/modules/civicrm/civicrm.module, getNavigation, 759

Did you copy and paste this backtrace? Because that file does not exist in CiviCRM.
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See here for the official: What to do if you think you've found a bug.

madelynnk

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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 04:50:27 am
Yes I did. Any suggestions for me? This is a clean install. ?

Hershel

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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 04:52:24 am
Tell me if you see these two files:

sites/all/modules/civicrm/civicrm.module
sites/all/modules/civicrm/drupal/civicrm.module

on your system.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

madelynnk

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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 04:54:44 am
Yes. Both there.

Hershel

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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 04:56:08 am
Remove sites/all/modules/civicrm/civicrm.module and see if that helps.

But it sounds like you should actually consider removing ALL CiviCRM files and replace them with a fresh copy. Because that file shouldn't be there.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

madelynnk

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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 05:05:09 am
Maybe this is a really stupid question, but won't that break CCRM?

Hershel

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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 05:07:25 am
Not a stupid question. You do need a .module file, yes. But the correct location is:

sites/all/modules/civicrm/drupal/civicrm.module

so just rename your other one to civicrm.module.txt and then IF that breaks it, you can rename it back.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

madelynnk

  • I’m new here
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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 05:20:24 am
I renamed the module to .txt and I'm still getting this same error. Cleared my browser cache several times, refreshed the screen several times and I'm still getting this same error. It doesn't make any sense.

madelynnk

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  • CiviCRM version: 4.3.8 & 4.4.4
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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 05:22:04 am
Never mind last post.  I renamed the wrong one! Oy!

madelynnk

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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 05:26:24 am
Renamed correct file and CiviCRM is now broken. I guess my only option is to delete and reinstall.

Hershel

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Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 05:29:33 am
Sounds like that's best. Anyway you said it's a new install, and your files appear wrong to me.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

madelynnk

  • I’m new here
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  • Posts: 24
  • Karma: 0
  • CiviCRM version: 4.3.8 & 4.4.4
  • CMS version: Drupal 6.31
  • MySQL version: 5.1
  • PHP version: 5.4
Re: Non-Recoverable Error While Attempting to Clear Site Cache
April 30, 2012, 05:35:22 am
Thanks for the help. Appreciate it.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • Non-Recoverable Error While Attempting to Clear Site Cache

This forum was archived on 2017-11-26.