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Author Topic: BUG?: Profiles lost in event registration email receipt  (Read 994 times)

Generic

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BUG?: Profiles lost in event registration email receipt
May 01, 2012, 02:44:51 am
Joomla 2.5.4
CiviCRM 4.1.2/4.1.1

Additional event online registration profiles (3 or more) are missing from email receipt when paying by credit card.

Recreate
1) add additional profile to online registration (should have 3)
2) disable attach pdf to receipts (due to known dompdf issue for large profiles, may not effect this issue)
2) register as pay later = receipt with all 3 profiles
3) register as zero amount = receipt with all 3 profiles
4) register as pay by credit card = receipt with first 2 profiles additional 3rd profile missing
5) test by switching the additional profile with the default bottom profile

Eliminated
1) custom data profiles
2) number of fields in profiles
3) empty profile field names
4) type of payment processor
5) message template edits
« Last Edit: May 01, 2012, 02:58:15 am by Generic »
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Kurund Jalmi

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Re: BUG?: Profiles lost in event registration email receipt
May 01, 2012, 03:25:22 am
This looks like a bug, please file a bug report in issue tracker.

Kurund
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Generic

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Re: BUG?: Profiles lost in event registration email receipt
May 01, 2012, 06:26:08 am
http://issues.civicrm.org/jira/browse/CRM-10145
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Yashodha Chaku

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Re: BUG?: Profiles lost in event registration email receipt
May 17, 2012, 04:47:58 am
Generic :

I could not replicate the erroneous behavior on my local sandbox with PayPal Pro.
Tested with multiple profiles and multiple participants with 3+ profiles and all emails (for primary and additional participants) show all 3+ profiles.

Can you make sure all the profiles are configured properly in the event 'Online Registration' tab.

-Yashodha
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Generic

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Re: BUG?: Profiles lost in event registration email receipt
May 17, 2012, 05:08:08 am
Hi Yashodha

Thanks for looking into this.

Does your PayPal Pro process the payments locally or redirect to PayPal?

Generic
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Yashodha Chaku

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Re: BUG?: Profiles lost in event registration email receipt
May 17, 2012, 05:20:31 am
It doesn't redirect.
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Generic

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Re: BUG?: Profiles lost in event registration email receipt
May 17, 2012, 05:48:34 am
I think the issue is related to the Payment processor redirecting.
When 'Pay Later' or zero value was used all the profiles are in the receipts also.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • BUG?: Profiles lost in event registration email receipt

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