CiviCRM Community Forums (archive)

I'm using CiviCRM 4.1.2, Drupal 7.12. I'm using CiviSMTP for outgoing mail. I've got all green lights on the CiviSMTP configuration. Sending out regular e-mail merge mailing from Civi works perfectly.

It's CiviMail mass mailings that aren't working. I get this error:

Delivery has not yet begun for this mailing. If the scheduled delivery date and time is past, ask the system administrator or technical support contact for your site to verify that the automated mailer task ('cron job') is running - and how frequently. (learn more...)

I've selected "Send now" in the mass mail set-up and I've gone to the page which is supposed to force-send any mail items waiting in the queue:

http://example.com/civicrm/mailing/queue&reset=1

(where "example.com" was set correctly to my client's domain).

I don't want to fully troubleshoot cron, at this point, because the mailing should be able to go without cron, yes? First I want to make sure the basic "send now" works before I attack cron.

Thanks in advance for any ideas about my problem.

Shai Gluskin

OK,

So can you please help me parse the cron URL:

http://[SITEROOT]/sites/all/modules/civicrm/bin/cron.php?name=username&pass=password&key=site-key'

Is "site-key" the string in sites/default/civicrm.settings.php on line 171:
define( 'CIVICRM_SITE_KEY', 'some-string' );
What about username and password? Is that any Drupal account that has Civi perms?

Let me know if it is different, I have tried it with the above and cron didn't run.

Thanks for the help,

Shai Gluskin

Hershel,

By "not running," I meant that the Cron job reporter on my server emailed me the following error report:

ERROR: You need to send a valid key to execute this file. More info at:http://wiki.civicrm.org/confluence/display/CRMDOC/Command-line+Script+Configuration
Thanks for the attention.

Shai

Should cron run just by typing the long url with the name, pw, and string pasted into a browser?

I simplified the validation key (FYI it needs to be at least seven charactors long... I got an error message to that effect!). When I paste the url into my browser I get a blank white screen with no errors. Does that mean Cron ran.

But afterward, the same two mailings that I created yesterday have not been sent with the same message:

Delivery has not yet begun for this mailing. If the scheduled delivery date and time is past, ask the system administrator or technical support contact for your site to verify that the automated mailer task ('cron job') is running - and how frequently. (learn more...)
What next for troubleshooting?

Does Civi have a log like Drupal. I don't see that Civi messages are writing to Drupal's watchdog.

thanks again,

Shai

Aha, that was it. Everything was turned off on the Scheduled Jobs page.

Should not the "send now" check box on the mailings page be changed to say, "Next cron run?" That's how it works, yes?

Thanks so much for your help.

Shai