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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Spurious opt-outs
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Author Topic: Spurious opt-outs  (Read 655 times)

cantusnovus

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Spurious opt-outs
May 02, 2012, 12:31:45 pm
Our organization has recently started using CiviMail to send our concert announcements and thought all was going well until our subscribers started getting random opt-out confirmation e-mails when they had not opted out. The record also shows "no bulk e-mail". The reports of the most recent mailings do not show these unsubscribes, they happen long after mailings have gone out and the people who unsubscribe didn't even get those particular mailings. The first time it happened I immediately contacted our host to check for malicious activity but they found nothing. I don't have a clue where to look for the problem, nor can I assess how serious it is as far as security breaches are concerned. Any help anyone can give me would be appreciated. Running Joomla 1.5.26, CiviCRM 3.4.5. with Akeeba Admin Tools installed and (hopefully correctly) configured. Thanks!

xavier

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Re: Spurious opt-outs
May 03, 2012, 01:10:59 am
Hi,

The most likely reason is that your subscriber forwarded the email to several persons, that forwarded them... and somewhere in the chain, someone clicked on the unsubscribe link at the bottom, unsubscribing the first person in the chain (your subscriber).

IMO, would be good to record the unsubscribe as an activity to make it easier to find why/when a contact has been unsubscribed, but it's likely it won't happen unless someone provides the time or money to make it happen.

X+
-Hackathon and data journalism about the European parliament 24-26 jan. Watch out the result

cantusnovus

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Re: Spurious opt-outs
May 03, 2012, 06:59:09 pm
Oh gosh, I never would have come up with that explanation! Makes sense of course, thanks so much.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Spurious opt-outs

This forum was archived on 2017-11-26.