CiviCRM Community Forums (archive)

Hi, I am struggling with event confirmation emails.

Front End: Registrants receive a custom email confirmation which includes the information of the two profiles we selected to add to the registration page. It also includes the registration fee, billing name and address, and credit card information as well as the attache PDF.

This all works like a charm.

Back End: We have the workflow templates for "Events - Registration Confirmation and Receipt (off-line)" & "Events - Registration Confirmation and Receipt (on-line)" set up to show the exact same information, but it seems to miss out information when:

1) Resending a confirmation for an existent registration. We do this by going to Events > Find Participants > Edit > Send Confirmation and Receipt.

2) Creating a back-end registration: Events > Register Event Participant.

The confirmation email for the back-end registrations/re-send option only shows the registered email and the registration fee section, but is missing out on all the other sections, like the custom profiles, etc.

My question now is how are we able to send the same confirmation email when registering/re-send through the back-end as we do through the front-end?

Thanks!

I think allowing the admin to edit the "front end registration" form would be a significant improvement. We could implement different rules based on the type of payment etc and also expose a few more fields.

definitely something that civievent needs to evolve towards

lobo

Would your org be willing to act as a see funder for this MIH? i.e. willing to sponsor 20-30 hours (i.e. 2K - 3K?) of the 50 hours?

lobo

Yes, for medium to large size projects (which this one falls under), seed funding makes it a lot more likely to succeed. We also then have someone in the community taking the extra step of pushing the initiative forward

lobo