CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM (Moderator: Dave Greenberg) »
  • using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
Pages: [1]

Author Topic: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.  (Read 3189 times)

mickibayo

  • I’m new here
  • *
  • Posts: 3
  • Karma: 0
  • CiviCRM version: 4.1.2
  • CMS version: drupal
  • MySQL version: 5.1
  • PHP version: 5.3
using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 04, 2012, 08:44:16 am
I get error message when trying to preview the Configure widget. It give me this message.

Configure Widget

Sorry. A non-recoverable error has occurred.
We experienced an unexpected error. Please post a detailed description and the backtrace on the CiviCRM forums: http://forum.civicrm.org/
Return to home page.

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 05, 2012, 01:08:37 pm
If you can reproduce this on the demos, can you please provide the exact steps for us to also reproduce?

Thank you.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

mickibayo

  • I’m new here
  • *
  • Posts: 3
  • Karma: 0
  • CiviCRM version: 4.1.2
  • CMS version: drupal
  • MySQL version: 5.1
  • PHP version: 5.3
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 06, 2012, 03:10:45 am
Hi,

Go to your CiviCRM 4.1 Drupal Demo Site.

1- Click on "Contribution" then click on "Manage Contribution Pages"
2- There is 3 contribution you may try any or all of them
3- Their is a menu for each contribution, click on the "Configure"  then click on "Contribution Widget"
4- On the Configure Widget page click on the "Save and Preview" button
5- You will be sent to an Error Page asking you

"Sorry. A non-recoverable error has occurred.
We experienced an unexpected error. Please post a detailed description and the backtrace on the CiviCRM forums: http://forum.civicrm.org/"

Let me know if i'm mistaking

Regards

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 06, 2012, 03:21:31 am
Interesting. The first time I click Save and Preview it works fine and I see the preview.

However if I click it again then I indeed see the error same as you. I tried it again and now I get a partial CiviCRM page, with no error, but no content nor menus either.

I have filed a bug: http://issues.civicrm.org/jira/browse/CRM-10178

Thank you.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

mickibayo

  • I’m new here
  • *
  • Posts: 3
  • Karma: 0
  • CiviCRM version: 4.1.2
  • CMS version: drupal
  • MySQL version: 5.1
  • PHP version: 5.3
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 06, 2012, 02:01:37 pm
You welcome, could you please let me know when it's fixed.. at least that could me my reward lollll.....

Thanks

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 18, 2012, 05:03:28 pm
Hershel - I'm not able to recreate this on either the 4.1 Drupal demo NOR on my own 4.1 sandbox :-(

I've tried several flows / steps / patterns - no luck. Went to each contribution page - Widgets tab - and clicked Save and Preview button repeatedly. For example, at this URL:
http://drupal.demo.civicrm.org/civicrm/admin/contribute/widget?reset=1&action=update&id=2

... no errors.

Wondering if it's some other setting / condition that triggers the error. Hoping you can recreate it and give me the steps so we can try and debug / fix.

Quote from: Hershel on May 06, 2012, 03:21:31 am
Interesting. The first time I click Save and Preview it works fine and I see the preview.

However if I click it again then I indeed see the error same as you. I tried it again and now I get a partial CiviCRM page, with no error, but no content nor menus either.

I have filed a bug: http://issues.civicrm.org/jira/browse/CRM-10178

Thank you.
Protect your investment in CiviCRM by  becoming a Member!

Baalfyre

  • I’m new here
  • *
  • Posts: 7
  • Karma: 0
  • CiviCRM version: 4.12
  • CMS version: Drupal 7.14
  • MySQL version: 5.1.62-cll
  • PHP version: 5.3.10
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 19, 2012, 02:10:21 am
I'm getting the same error on the widget creation page and any other page after that where I need to save the progress. Without this I can't complete the process of having a full contribution setup.

I'd love to know if anyone has a fix for this?

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 20, 2012, 03:22:15 am
I recreated it very easily right now:

I went to

http://drupal.demo.civicrm.org/civicrm/admin/contribute/widget?reset=1&action=update&id=1

checked "Enable Widget?" and clicked Save.

Worked fine.

I clicked Save again and I got a blank page.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 21, 2012, 10:09:21 am
Hmm - seems like there's some (non-default) configuration state the triggers this problem. Tried to recreate again on the demo this morning (10:00am PDT) and did not get the error. Tried on the sample contribution page:

http://drupal.demo.civicrm.org/civicrm/admin/contribute/widget?reset=1&action=update&id=1

... and create a new page as well.

http://drupal.demo.civicrm.org/civicrm/admin/contribute/widget?reset=1&action=update&id=4

Can one of you try and narrow down the config state when this happens (i.e. language other than english, multi-language, alternate date format, multi currency, ??? ). If you can recreate it  - enable debug and backtrace and drupal watchdog logging (http://drupal.demo.civicrm.org/civicrm/admin/setting/debug?reset=1)  to see if there's useful errors in the watchdog log. If you can recreate it locally, also check the apache logs.
Protect your investment in CiviCRM by  becoming a Member!

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 21, 2012, 10:19:24 am
Quote from: Dave Greenberg on May 21, 2012, 10:09:21 am
Hmm - seems like there's some (non-default) configuration state the triggers this problem. Tried to recreate again on the demo this morning (10:00am PDT) and did not get the error. Tried on the sample contribution page:

http://drupal.demo.civicrm.org/civicrm/admin/contribute/widget?reset=1&action=update&id=1

I just went there this second in Chromium and clicked Save and got back the empty page. Maybe it's Chrome? This is 10 minutes after your post....
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 21, 2012, 10:20:54 am
Quote from: Hershel on May 21, 2012, 10:19:24 am
I just went there this second in Chromium and clicked Save and got back the empty page. Maybe it's Chrome? This is 10 minutes after your post....

Yes it is. I tried now in FF and it worked fine.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 21, 2012, 11:53:20 am
Downloaded Google Chrome (didn't have it installed) on my Mac. Version 19.0.1084.46. Went to the sample contribution page widget tab.

http://drupal.demo.civicrm.org/civicrm/admin/contribute/widget?action=update&reset=1&id=1

Clicked Save (upper right button) as well as several others. Still not seeing the blank page ??? Hoping you can do some debugging / diagnostics on your side (on a local install) since I'm not able to recreate this.
Protect your investment in CiviCRM by  becoming a Member!

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
May 21, 2012, 01:11:36 pm
Yep for me Chrome (Linux version) is working fine now also. OK, I will try to isolate what makes this happen if I can.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Cyberflyer

  • I post occasionally
  • **
  • Posts: 35
  • Karma: 2
  • It's a piece of cake, Ezra!!
    • North Star Community Foundation
  • CiviCRM version: 4.5.6
  • CMS version: Drupal 7.34 / Commons 7.x-3.20
  • MySQL version: 5.5.13
  • PHP version: 5.4.38
Re: using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.
March 27, 2014, 03:21:39 pm
I have similar problems on CiviCRM 4.4.2 on Drupal 6.

I get the following reply from a custom error page:

Permission denied error 403.

Requested page:
/civicrm/admin/contribute/widget

Referring URL:
http://www.mydomain.org/civicrm/admin/contribute/widget?reset=1&action=update&id=1

I've reviewed my user permissions and they seem to be correct.

There is note on stack overflow with some info:

http://stackoverflow.com/questions/21454813/civicrm-error-on-campaign-widget-page

Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM (Moderator: Dave Greenberg) »
  • using CiviCRM Configure Widget: Sorry. A non-recoverable error has occurred.

This forum was archived on 2017-11-26.