CiviCRM Community Forums (archive)

The problem is that the email is one single activity, so it can't have a different type based on which contact you see it from, an email is either to be inbound email or email no matter which contact (from, to, cc or bcc).

This being said, it would be a useful improvement to be able to record it differently if the from is a "team member" or "external".

In the first case, it should be registered as an email (outgoing) in the second as an inbound email.

Would you be willing to work on it?

Hi,

Not sure what's the best implementation, either 'hardcode/configure' a (normal not smart) group "team" and configure somewhere (civicrm.setting.php or as a param to the cronjob) its id as the civicrm_team id.

or create a module that is using the pre hook on activity type=inbound to check if the from is a team member. This option seems to be more flexible, but not sure we got enough information in the hook to be able to do the test team/not team properly.

Changing the code itself is probably between 4h & 8h, but testing emails takes an awful lot of time, so I'd say 8 to 16h.

For the hook, would need to validate, but shouldn't be longer if everything needed is there.
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Ok, so the hook would allow you to test against the role.

Recording the team member as the sender is useful (and necessary to have a "owner" for the activity anyway)

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