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Author Topic: Large number of consecutive emails bounce before SendMail  (Read 563 times)

pkeogan

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Large number of consecutive emails bounce before SendMail
May 11, 2012, 03:20:55 pm
We have  a Civi 3.4.5 / Joomla 1.522 that is experiencing an issue with mass mailing we have not seen before.

We have batch mailer limit =1000 and mailer job size =1000, mailer cron limit set to zero.

We have SMTP set as the mailer it is sending to sendmail at local host.

We just sent a 28K email and all the jobs completed.  About 15 of the jobs had no bounces and the 10 had large number of bounces.  The thing is that all of the bounces were consecutive so if email number 345 failed then the next 655 emails all were reported as failed -- after the the first bounce all were reported as bounced.  Also none of these emails are in the sendmail log -- which leads us to believe that non of these emails made it to sendmail or sendmail crashes while processing.

Has anyone seen this?  Any thoughts one where we could look.  Wonder if there is some mis match? 





Donald Lobo

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Re: Large number of consecutive emails bounce before SendMail
May 12, 2012, 06:16:37 pm

Seems like the connection got messed up / broken and all future mail calls returned an error

in 4.1 we've added code so that if we get a string of 5 consecutive socket wrtite errors, we basically stop that job. Not the best of solutions, but at least a temp fix

lobo
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dschafer

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Re: Large number of consecutive emails bounce before SendMail
May 14, 2012, 04:44:14 am
Hi Lobo,

Is there an jira issue for this? I'd like to try backporting the code to 3.4.

I can see that connections might be an issue with remote smtp relay, but were using local sendmail, so we'll look into that further.

Did anyone try the approach of re-opening the connection rather than aborting the job?

Thanks

Donald Lobo

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Re: Large number of consecutive emails bounce before SendMail
May 14, 2012, 08:51:15 am

check the patches on these 2 issues:

http://issues.civicrm.org/jira/browse/CRM-9191
http://issues.civicrm.org/jira/browse/CRM-9349

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Large number of consecutive emails bounce before SendMail

This forum was archived on 2017-11-26.