CiviCRM Community Forums (archive)

OK ... I moved the site from J1.5 to J2.5, a month ago, but didn't decide to reinstall CiviCRM until now.   The first time I tried to reinstall, a bunch of errors appeared concerning directories already in use, menus with same alias, and so on.

Decided to remove then do a fresh install.   Tried to do an uninstall through Joomla .. no go.

Deleted the old CiviCRM tables from the database, went through all the directories and manually removed the files, edited the Joomla extension and menu table to remove any traces of CiviCRM, and the install went fine.

EXCEPT ... no CiviCRM menu.   The link to CiviCRM appears fine in the Joomla Components drop down, but when I get there, I see the normal dashboard, but no CiviCRM menu.

OK, searched the forums, found a few threads that recommended checking the Resource URLs, did that. They were fine by the way.   Tried the menu reset URL suggestion, no go.

The funny part, is when I look at the page using Firebug, I see the CiviCRM  menu items but the overall CSS container has a style of 'display:none'.

<div id="crm-container" lang="en" xml:lang="en">
<script type="text/javascript">
cj('#crm-container')
.live('click', function(event) {
if (cj(event.target).is('.btn-slide')) {
var currentActive = cj('#crm-container .btn-slide-active');
currentActive.children().hide();
currentActive.removeClass('btn-slide-active');
cj(event.target).children().show();
cj(event.target).addClass('btn-slide-active');
} else {
cj('.btn-slide .panel').hide();
cj('.btn-slide-active').removeClass('btn-slide-active');
}
});
</script>
<div id="menu-container" style="display:none;">
<ul id="civicrm-menu">
<li id="crm-qsearch" class="menumain">
<li class="menumain crm-link-home">
<li class="menumain crm-Search">
<li class="menumain crm-Contacts">
<li class="menumain crm-Events">
<li class="menumain crm-Mailings">
<li class="menumain crm-Administer">
<li class="menumain crm-Help">
<li id="menu-logout" class="menumain">
</ul>
</div>
<script type="text/javascript">
<table id="crm-content" cellspacing="0" cellpadding="0" border="0">
<script type="text/javascript">
<script type="text/javascript">
</div>
<div class="clr"></div>
</div>
</div>
<noscript> Warning! JavaScript must be enabled for proper operation of the Administrator backend. </noscript>


When I remove the "display:none" from this line:
<div id="menu-container" style="display:none;">
Some of the menu appears, but not the administration link.  And only the HOME link works.    I've installed CiviCRM on other sites without much of a problem, but this one has me stumped.

Can you load the site in Firefox and look for any JS errors in Firebug?

Didn't find any ... just decided to uninstall and try again.  Had to do the uninstall manually, then when I tried to install, got an error about not finding the XML file !!

This has been driving me crazy, finally found a fix.

The issue seems to be that the settings used to define the URLs used to access CiviCRM resources (CSS files, Javascript files, images, etc.) are not actually set on first installation. The dashboard states that "Default values will be inserted the first time you access CiviCRM - based on the CIVICRM_UF_BASEURL specified in your installation's settings file (civicrm.settings.php)."  - But they're not!!

I found that all you need to do is open the Resource urls link under settings in the administer civicrm page and then save it straightaway and presto, the CIVICRM menu is there.

HOWEVER, the problem is you cannot access the Civicrm menu to get to the resource urls setting. Bit I found if you click the "go" link for configuration checklist then on the page that opens you can click on the administer link near the top, which takes you to the page you need.

I think this is a bug that could be easily fixed, but being a civicrm newbie myself, not sure how to go about reporting this...

Hello,

The versions, etc that I'm using are listed under my details on this post, basically the latest version of everything.

I think that the civicrm.settings.php does contain the baseurl correctly, its just that , when trying to access the civicrm menu its not displayed correctly along the top. - Other posts on this have suggested that the resource urls in the administration menu are not configured correctly.

Now, when I go to the resource url link (which is very difficult in the first place cos the Civicrm menu is missing, but I got there eventually) I see that there are resources urls already entered in in the relevant text boxes. When I select save (i.e. I haven't done anything except go to the resource url page)  the settings get saved and the menu now appears where it should be.

Anyway, I'm happy that this has fixed the issue, thanks.