CiviCRM Community Forums (archive)

have you tried getting to that page via the manage contributions page? (e.g. http://drupal.demo.civicrm.org/civicrm/admin/contribute?reset=1)

Manage Contribution Pages > [find your page] > links > live page.

Let us know if you can / can't see it there and it should help narrow down the problem.

hmmm...

Do you have access to your php error logs? You might find something useful in there.  If you are on drupal, you can find that info by going to SITEROOT/admin/reports/dblog.  make sure you turn on php error logging here: admin/config/development/logging (ps. they are drupal 7 urls).

If you aren't on drupal 7, there are other ways to view the logs including error logs on your server.

OK well other people might have encountered this problem before and know how to solve it.  In the absence of that, here is how i would go about trouble shooting...

A 500 is an Internal server error, i.e. something is going wrong on your server.  When things go wrong an error message is invariably logged.  An easy way / first step in solving the problem is finding the error message, and finding out what it says.

The easiest way to find it depends on your server set up and your skills (if you wanna give a bit more detail about that, would be helpful) but normally you'd have a web server error log (e.g. an apache error log at /var/log/apache2/error.log).  If you look in there at the time of the problem with a bit of luck you'll find a message that will help diagnose the problem.

Michael

Good work

For some reason, that php file is only half complete.  Most likely this is due to an error when you were transferring it to your server (via ftp, maybe?).

You'll want to replace it with a full version.  You might want to replace the entire CiviCRM module (/sites/all/modules/civicrm) since you don't know if there are other incomplete files.

Michael