CiviCRM Community Forums (archive)

I have my system sending out bulk emails.  I am now trying to get bounce processing set up.  I have followed the docs as best I understand them.  But mails to bad addresses are not ending up in the bounce account, and when I look at the email headers of a valid message there is no mention of a bounce account.  Using Drupal 7 and CiviCRM 4.1.1.

The settings I have in my bounce account that seem relevant:

Server: imap.googlemail.com
username: bounces@example.com
password is correct
Localpart: bounce+
Email Domain: example.com
Return path: (empty)
ProtocolL IMAP
source: (empty)
Use SSL: checked
Used for?: Bounce Processing.

The action.optOut mailto is: bounces+o.22.10.e1e53f904a2c5afc@example.com.  I have verified that mails sent to this account actually end up there, so the + format does work with my google apps mail account.

I am using elasticemail.com for smtp.  I am not using their option to use their own bounce processing.

Anything wrong?  Is there anywhere I have to turn on bounce processing?

It appears that elasticemail.com is trapping the bounce.  I have requested an exception to this policy, they say we can ask to override "a" bounce address.  Not sure they will allow bounce headers to pass through unaltered.