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  • HELP! Configuration file could not be retrieved
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Author Topic: HELP! Configuration file could not be retrieved  (Read 866 times)

Mariaf

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HELP! Configuration file could not be retrieved
June 14, 2012, 01:50:37 pm
When trying to create a new case I get the error: Sorry Configuration file could not be retrieved ...

I created this folder: public_html/newjoomla/media/civicrm/custom/CRM/case/xml/configuration

Entered the folder information into the directories under custom templates: /home/ribbonri/public_html/newjoomla/media/civicrm/custom/CRM/case/xml/configuration

Copied the Sample files and placed them in the above folder.

Under the CiviCase Dashboard it shows Housing Support and Adult Day Care Referral with 0 records

I have also run the sql query and uploaded the sample data to the database.

What am I missing??  HELP PLEASE!


demeritcowboy

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Re: HELP! Configuration file could not be retrieved
June 14, 2012, 08:24:11 pm
As of 4.1 you don't actually have to do anything besides enable CiviCase if you just want the sample config.

But otherwise I think it's case-sensitivity (pun intended). You have "case" in your custom path but it should be "Case".

Mariaf

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  • Posts: 8
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Re: HELP! Configuration file could not be retrieved
June 15, 2012, 04:12:55 am
Thank you for the reply. I am afraid that means something went wrong during install. Enabling it did absolutely nothing. :( will try fresh install
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviCase (Moderator: Dave Greenberg) »
  • HELP! Configuration file could not be retrieved

This forum was archived on 2017-11-26.