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  • CiviCRM Community Forums (archive) »
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  • Using CiviSMTP (Moderator: shane) »
  • Error after upgrade
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Author Topic: Error after upgrade  (Read 1587 times)

JulesM

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Error after upgrade
June 23, 2012, 04:45:32 pm
Hi,

I just upgraded from 4.1.2 to 4.1.3 and all of a sudden our mailer doesn't work. Error I'm getting:

<---Start--->
authentication failure [SMTP: Invalid response code received from SMTP server while sending email. This is often caused by a misconfiguration in Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP). (code: 535, response: Authentication failed for Mailsender - authflat/cram-md5 - wrong password)]
<---End--->

Nothing changed on my end. I then tried to log into our CiviSMTP account but couldn't. I went through the Request New Password function, got the message that instructions were sent to my email address but nothing arrived. That was about 8hrs ago.

Not sure what to do at this point, but we have urgent mail to send to our members.

shane

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Re: Error after upgrade
June 23, 2012, 06:33:33 pm
Hi,

all is functioning fine on our end.  both sending email and resetting a password.

what is your account name so I can reset your password.

-Shane

JulesM

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Re: Error after upgrade
June 24, 2012, 06:58:21 am
Sent you a PM. Thank you Shane.

shane

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Re: Error after upgrade
June 24, 2012, 07:15:43 am
sent!  happy sunday!  :)

JulesM

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Re: Error after upgrade
July 17, 2012, 05:27:08 pm
Hi,

I'm getting the exact same message again. Is there any reason why these keep changing? Cuz now I can't send mail again, and I haven't been in those settings after resetting the password the previous time.

Weird.

Can it be reset again?

Thank you.

shane

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Re: Error after upgrade
July 17, 2012, 05:56:30 pm
your password has been reset.  I sent a message.

We do not know why your password would change and no one else is having this issue.  please let us know if this continues to happen.

-Shane

zuesty

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Re: Error after upgrade
July 24, 2012, 02:54:17 pm
was this problem fixed? i have same issue. triple checked everything and all the "test" options say everything is working properly but still when i submit a profile on the front end i received this error:


The mail library returned the following error message:
authentication failure [SMTP: Invalid response code received from SMTP server while sending email. This is often caused by a misconfiguration in Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP). (code: 535, response: Authentication failed for wnasmtp - authflat/cram-md5 - wrong password)]

lesley

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Re: Error after upgrade
July 25, 2012, 08:13:01 pm
Same here civi 4.1.5
error is "
Failed to send data [SMTP: Invalid response code received from SMTP server while sending email. This is often caused by a misconfiguration in Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (S

Don't know how to retrieve full error message

test settings from civismtp site work fine

have mass of mailings to do
thanks

lesley

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Re: Error after upgrade
July 25, 2012, 08:16:11 pm
testing from within civi from smtp settings page also works??

lesley

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Re: Error after upgrade
July 25, 2012, 11:56:21 pm
found the rest of the error message by increasing the field length

"Failed to send data [SMTP: Invalid response code received from SMTP server while sending email. This is often caused by a misconfiguration in Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP). (code: 451, response: Queuing declined or disabled; try again later)]"

So having searched the forums I learn it's a size thing - the 100k limit imposed by civismtp

so I've started a new  thread....

shane

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Re: Error after upgrade
August 01, 2012, 12:20:59 pm
The Limit has been raised to 1 MB.  this should help your problem.  let us know.

lesley

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Re: Error after upgrade
August 01, 2012, 11:05:04 pm
Awesome Shane Thank you!
just as I was planning on rocking in foetal position for a while.... :-[
cheers
Lesley
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • Error after upgrade

This forum was archived on 2017-11-26.