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  • New installed CiviCRM 4.1.5 does not work
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Author Topic: New installed CiviCRM 4.1.5 does not work  (Read 3615 times)

Rudy Madsen

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Re: New installed CiviCRM 4.1.5 does not work
July 13, 2012, 09:20:21 am
Ok, I'll try that again. I tried it once, but I can do it once more.

Thansk anyway for you help :-)
Regards

Rudy Madsen

dflorence

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Re: New installed CiviCRM 4.1.5 does not work
July 13, 2012, 01:11:13 pm
I had something similar. This fixed it for me:

goto http://your-joomla-website/administrator/?option=com_civicrm&task=civicrm/admin/setting/url&reset=1

check there's text in resource urls (I didn't change anything) and submit

My menu appeared!!

Rudy Madsen

  • I post occasionally
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  • Posts: 68
  • Karma: -2
  • CiviCRM version: 4.4.6
  • CMS version: Joomla 2.5 > 3.3
Re: New installed CiviCRM 4.1.5 does not work
July 14, 2012, 10:39:16 am
Ok, now I got into the civi-admin and enabled the debug.

dflorence: the menu didn't appear when submitting the urls.

But the debugging gave me a hin't allthough I don't understand shit. Please look at the attached file.
Regards

Rudy Madsen

Hershel

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Re: New installed CiviCRM 4.1.5 does not work
July 14, 2012, 01:04:16 pm
This is a good hint. The contact_id is missing. I wonder if CiviCRM failed to create a contact when it installed? Do you have phpMyAdmin? Can you find the civicrm_contact table and click Browse and see how many records are there?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Rudy Madsen

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  • CiviCRM version: 4.4.6
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Re: New installed CiviCRM 4.1.5 does not work
July 15, 2012, 09:33:51 am
The civicrm_contact table contain no records.
Regards

Rudy Madsen

Hershel

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Re: New installed CiviCRM 4.1.5 does not work
July 15, 2012, 11:38:33 am
That is the problem. There must be at least one record there. No idea why you lack that, but you must make one.

You could try to run this SQL:

Code: [Select]
INSERT INTO `civicrm_contact` (`id`, `contact_type`, `contact_sub_type`, `do_not_email`, `do_not_phone`, `do_not_mail`, `do_not_sms`, `do_not_trade`, `is_opt_out`, `legal_identifier`, `external_identifier`, `sort_name`, `display_name`, `nick_name`, `legal_name`, `image_URL`, `preferred_communication_method`, `preferred_language`, `preferred_mail_format`, `hash`, `api_key`, `source`, `first_name`, `middle_name`, `last_name`, `prefix_id`, `suffix_id`, `email_greeting_id`, `email_greeting_custom`, `email_greeting_display`, `postal_greeting_id`, `postal_greeting_custom`, `postal_greeting_display`, `addressee_id`, `addressee_custom`, `addressee_display`, `job_title`, `gender_id`, `birth_date`, `is_deceased`, `deceased_date`, `household_name`, `primary_contact_id`, `organization_name`, `sic_code`, `user_unique_id`, `employer_id`, `is_deleted`) VALUES
(1, 'Individual', NULL, 0, 0, 0, 0, 0, 0, NULL, NULL, 'rudy@madsen.com', 'rudy@madsen.com', NULL, NULL, NULL, NULL, 'en_US', 'Both', '', NULL, NULL, NULL, NULL, NULL, NULL, NULL, 1, NULL, 'Dear', 1, NULL, 'Dear', 1, NULL, '', NULL, NULL, NULL, 0, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 0),

and see if it fixes it.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Rudy Madsen

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Re: New installed CiviCRM 4.1.5 does not work
July 15, 2012, 12:05:48 pm
Sorry, it failed:

Quote
Failed to execute SQL : SQL INSERT INTO `civicrm_contact` (`id`, `contact_type`, `contact_sub_type`, `do_not_email`, `do_not_phone`, `do_not_mail`, `do_not_sms`, `do_not_trade`, `is_opt_out`, `legal_identifier`, `external_identifier`, `sort_name`, `display_name`, `nick_name`, `legal_name`, `image_URL`, `preferred_communication_method`, `preferred_language`, `preferred_mail_format`, `hash`, `api_key`, `source`, `first_name`, `middle_name`, `last_name`, `prefix_id`, `suffix_id`, `email_greeting_id`, `email_greeting_custom`, `email_greeting_display`, `postal_greeting_id`, `postal_greeting_custom`, `postal_greeting_display`, `addressee_id`, `addressee_custom`, `addressee_display`, `job_title`, `gender_id`, `birth_date`, `is_deceased`, `deceased_date`, `household_name`, `primary_contact_id`, `organization_name`, `sic_code`, `user_unique_id`, `employer_id`, `is_deleted`) VALUES (1, 'Individual', NULL, 0, 0, 0, 0, 0, 0, NULL, NULL, 'rudy@madsen.com', 'rudy@madsen.com', NULL, NULL, NULL, NULL, 'en_US', 'Both', '', NULL, NULL, NULL, NULL, NULL, NULL, NULL, 1, NULL, 'Dear', 1, NULL, 'Dear', 1, NULL, '', NULL, NULL, NULL, 0, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 0), failed : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1
Regards

Rudy Madsen

Hershel

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Re: New installed CiviCRM 4.1.5 does not work
July 15, 2012, 12:39:03 pm
Hmmm. Perhaps try clicking Insert in phpMyAdmin and use 1 for ID, Individual for contact_type and your email for email and leave the rest as is. If it fails, then fill in a few more. Play with it 'til you get a record to insert.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Rudy Madsen

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  • Posts: 68
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  • CiviCRM version: 4.4.6
  • CMS version: Joomla 2.5 > 3.3
Re: New installed CiviCRM 4.1.5 does not work
July 16, 2012, 01:07:36 am
Ok, now I'm allowed to configure my dashboard, but still no menu.

When I look at the Firefox warmings there are a lot of Javascript warnings. Maybe it has something to do with that?
« Last Edit: July 16, 2012, 01:37:47 am by Rudy Madsen »
Regards

Rudy Madsen

Hershel

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Re: New installed CiviCRM 4.1.5 does not work
July 16, 2012, 03:21:07 am
OK, we're making progress. :)

Yes, the JS errors are why the menu fails. Can you post some of them?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Rudy Madsen

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  • Posts: 68
  • Karma: -2
  • CiviCRM version: 4.4.6
  • CMS version: Joomla 2.5 > 3.3
Re: New installed CiviCRM 4.1.5 does not work
July 16, 2012, 03:33:21 am
There are so many. Would it be an idea if you looked into the backend?
Regards

Rudy Madsen

Hershel

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Re: New installed CiviCRM 4.1.5 does not work
July 16, 2012, 04:22:34 am
Seems that shift-refresh did the trick and it works now. :)
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.
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  • New installed CiviCRM 4.1.5 does not work

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